Printer Fleet Support Specialist

3 days ago


Salt Lake, Utah, United States University of Utah Full time
Job Summary

We are seeking a highly motivated and detail-oriented Printer Fleet Support Specialist to join our team at the University of Utah. As a key member of our Managed Print Services team, you will be responsible for ensuring the smooth operation of our printer fleet, providing exceptional customer service, and maintaining a high level of professionalism in all interactions.

Key Responsibilities
  • Monitor and maintain printer fleet consumables, including paper, toner, and staples, to ensure optimal performance and meet client requirements.
  • Engage with supervisors and third-party resources to prevent and resolve issues, ensuring minimal downtime and maximum productivity.
  • Manage inventory and supplies for fleet consumables, including submitting new orders for low inventory items.
  • Assist with collecting meter readings from devices, displaying updated signs, and maintaining the overall appearance of the fleet.
  • Utilize fleet monitoring software to track and respond to alerts for low toner notifications, paper levels, and other issues.
  • Act as an advocate for customers, reporting and providing support as required.
Requirements
  • Must be a current University of Utah student.
  • High School Diploma or equivalent work experience required.
  • Prior experience supporting and managing copier fleets is preferred.
  • Basic knowledge of printer, multi-function printer, and multi-function device operations.
  • Knowledge of campus layout and departments is a plus.
Working Conditions

This role requires frequent travel to various buildings and locations on the University of Utah campus, often in all-weather conditions. The successful candidate must be willing to work in a fast-paced environment, lift up to 50 pounds, and perform tasks that require moderate dexterity.



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