IT Support Specialist

18 hours ago


Salt Lake, Utah, United States Snell & Wilmer Staff Full time
Job Summary

Snell & Wilmer Staff is seeking an IT Technician to join our team in the Salt Lake Office. As an IT Technician, you will provide technical support, troubleshoot hardware and software issues, and ensure the smooth operation of our partners and employees' technical needs.

Key Responsibilities
  • Provide technical support and troubleshooting for hardware and software issues
  • Ensure the smooth operation of our partners and employees' technical needs
  • Work closely with the Solution Center team and escalation level teams to ensure proper function of all hardware, software, and network connectivity
  • Proactively troubleshoot and solve problems for end users
  • Configure and support hardware, laptops, desktops, mobile devices, printers, peripherals, VoIP phones, audio visual systems, and cloud-based video conference systems
  • Imaging and placement of computers, printers, and related equipment
  • Maintain a current inventory of computer equipment and supplies
  • Configure PDAs and laptops for connection to firm systems
  • Install and configure software
  • Provide onsite support for the Solution Center, Infrastructure, Systems, and Security teams
  • Utilize the ticketing system for all issues
  • Develop and document processes and procedures for the desktop/technical support group
  • Serve as primary backup to the department's audio/visual group
  • Conduct new hire software training as needed
  • Travel to other Snell offices as needed
  • IT Support for the Salt Lake City, Portland, and Seattle offices
  • Other projects as assigned
Requirements
  • 2 to 3 years' experience with computer support
  • Advanced expertise/knowledge regarding troubleshooting of complex problems with Microsoft and other third-party applications
  • A+ Certified preferred, but not required
  • College degree or technical school certification a plus
  • Strong technical knowledge of PC/laptop hardware, Windows, and Apple iOS
  • Working knowledge of basic network concepts (such as TCP/IP, LAN, WAN, wireless, VPN, and IP telephony)
  • In-depth knowledge and experience supporting desktop and laptop computers, local and networked printers, PDA devices, desktop scanners, and other peripheral devices
  • Must be able to troubleshoot network and wireless connectivity, and possess a solid understanding of network components, infrastructure, and Active Directory setup
  • Exceptional customer service skills
  • Ability to manage multiple projects, and appropriately prioritize tasks
  • Able to lift, carry, and move light-to-medium weights of up to 45 lbs.
  • Able to work independently and part of a team
  • Strong verbal and written communication skills
  • Maintain a high level of professional standards: communication, organization, cooperation, calmly dealing with high-pressure situations
What We Offer

Snell & Wilmer Staff offers a competitive performance-based compensation and a generous benefits package starting on your first day. The benefits package includes medical, dental, vision, disability, life insurance, 401K/profit sharing, up to 11 paid holidays, tuition reimbursement, and paid time off including vacation time, personal time, and sick time where appropriate.

Snell & Wilmer Staff values the principles of Diversity, Equity, and Inclusion. Be Seen, Be Heard, Be Valued, Belong. We are an Equal Employment Opportunity employer.



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