Hotel Room Supervisor

2 weeks ago


Norfolk, Virginia, United States Charter Senior Living Full time
Job Summary

We are seeking a highly skilled and detail-oriented Hotel Room Supervisor to join our team at Charter Senior Living. As a key member of our housekeeping department, you will be responsible for ensuring the cleanliness and appearance of all guest rooms and public areas.

Key Responsibilities
  • Create daily assignments and plans for housekeeping staff.
  • Supervise and monitor the work of room attendants, housemen, laundry attendants, and night housemen.
  • Conduct regular room inspections to ensure cleanliness standards are met.
  • Communicate with the maintenance department to report any needed repairs.
  • Assist guests and employees as needed and provide excellent customer service.
  • Manage lost and found items and maintain a clean and organized storage area.
  • Report any discrepancies in room condition or occupancy to management.
  • Coach and counsel employees to improve performance and achieve work-related goals.
  • Perform monthly inventories and ensure all procedures and standards are being followed.
  • Wear proper uniform and nametag at all times and practice all safety standards.
Requirements
  • High school diploma or equivalent required; 3+ years of hotel operations experience preferred.
  • Excellent communication and leadership skills.
  • Ability to read, write, and speak English fluently.
  • Ability to lift up to 75 lbs and stand for extended periods.
Work Environment

This is a fast-paced environment that requires excellent communication and problem-solving skills. You must be able to work effectively in a stressful environment and maintain a positive attitude.



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