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Slots Operations Supervisor
2 months ago
Job Title: Slots Operations Supervisor at Bally's Dover Casino Resort
Key Responsibilities as Slots Operations Supervisor:
- Oversee and assess the performance of Slot Service Representatives
- Ensure adherence to established policies and operational procedures
- Authorize taxable jackpots
- Assist with the issuance of player club cards
- Protect company assets
- Capable of executing shift manager responsibilities
- Perform additional assigned tasks as needed
Key Responsibilities as Slot Service Representative:
- Address customer service inquiries and needs
- Provide information regarding property events and amenities
- Foster relationships with players and team members
- Conduct minor repairs on gaming machines
- Respond to player questions and concerns
- Safeguard slot machine assets
- Perform other assigned duties as required
Supervisory Responsibilities:
Accountable for the guidance, coordination, and assessment of Slot Service Representatives.
Qualifications:
One-year certificate or equivalent experience; supervisory experience is preferred.
Required Skills:
Proficient in reading, writing, and effective communication
Basic mathematical proficiency
Strong reasoning and problem-solving skills
Licenses and Certifications:
Must possess Louisiana Gaming and LACT Licenses.
Physical Requirements:
Ability to stand, walk, utilize hands, and maintain good vision.