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Slots Operations Supervisor

2 months ago


Shreveport, Louisiana, United States Bally's Dover Casino Resort Full time

Job Title: Slots Operations Supervisor at Bally's Dover Casino Resort

Key Responsibilities as Slots Operations Supervisor:

  • Oversee and assess the performance of Slot Service Representatives
  • Ensure adherence to established policies and operational procedures
  • Authorize taxable jackpots
  • Assist with the issuance of player club cards
  • Protect company assets
  • Capable of executing shift manager responsibilities
  • Perform additional assigned tasks as needed

Key Responsibilities as Slot Service Representative:

  • Address customer service inquiries and needs
  • Provide information regarding property events and amenities
  • Foster relationships with players and team members
  • Conduct minor repairs on gaming machines
  • Respond to player questions and concerns
  • Safeguard slot machine assets
  • Perform other assigned duties as required

Supervisory Responsibilities:

Accountable for the guidance, coordination, and assessment of Slot Service Representatives.

Qualifications:

One-year certificate or equivalent experience; supervisory experience is preferred.

Required Skills:

Proficient in reading, writing, and effective communication

Basic mathematical proficiency

Strong reasoning and problem-solving skills

Licenses and Certifications:

Must possess Louisiana Gaming and LACT Licenses.

Physical Requirements:

Ability to stand, walk, utilize hands, and maintain good vision.