Admissions Supervisor
4 weeks ago
The Housing Authority of the City of Shreveport seeks an experienced Admissions Supervisor to oversee the application and intake process for housing programs. This role ensures compliance with local, state, and federal guidelines, and provides exceptional customer service to applicants.
Key Responsibilities- Manage the daily operations of the admissions team, ensuring timely processing of applications for public housing, Section 8, and other housing assistance programs.
- Ensure compliance with HUD regulations, Fair Housing laws, and agency policies.
- Train, supervise, and evaluate admissions staff to ensure a high level of performance and customer service.
- Oversee the eligibility determination process, including background checks, income verification, and other required assessments.
- Review completed applications to ensure accuracy and compliance with agency guidelines.
- Prepare reports on application status, waitlists, and other key metrics as needed by the Housing Programs Director.
- Provide guidance and assistance to applicants throughout the application process, responding to inquiries and resolving issues.
- Assist in developing and updating admissions policies and procedures in line with changes in regulations or organizational goals.
- Collaborate with other departments to ensure a smooth transition for eligible applicants into housing programs.
Qualifications:
- Bachelor's degree in social work, public administration, or a related field (or equivalent experience).
- Minimum of 3 years of experience in housing programs, social services, or a related field. Supervisory experience preferred.
- Strong understanding of HUD regulations and housing eligibility criteria.
- Excellent organizational, communication, and leadership skills.
- Ability to work with a diverse population and maintain professionalism under pressure.
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