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Shift Supervisor

1 month ago

Shreveport, Louisiana, United States Hustler Hollywood Full time

Overview

Key Responsibilities

The Shift Supervisor plays a critical role in supporting the Store Leadership Team in the absence of a manager on the sales floor. This includes supervising store staff, ensuring the highest level of customer engagement, and selling. The Shift Supervisor represents the brand, operates in a professional manner, engages customers, maintains store standards, and supports teamwork.

Essential Duties and Responsibilities

  • Assists Store Management with generating sales potential by being a constant presence on the sales floor and setting the pace and energy while ensuring the integrity of the brand
  • Responsible for holding store keys to open and close without management as necessary
  • Ensures that customer service is the number one priority and partners with Sales Associates in order to achieve sales goals and KPIs
  • Manages rest and meal break schedules and ensures that all zones are covered
  • Provides relevant and timely feedback, coaching, and redirection in the core areas of customer engagement, selling, and sales floor etiquette
  • Assists with managing company standards of merchandise presentations, signage, and displays
  • Escalates performance concerns to the Store Manager
  • Motivates and inspires the associates to build brand loyalty and create a positive store environment for both internal and external customers
  • Assists with store security, including checking bags and monitoring fitting rooms
  • Ensures that store staff are treated professionally, courteously, and respectfully
  • Responsible for processing return/exchange transactions, authorizing promotional discounts, and employee sales in the absence of a manager
  • Adheres to and ensures compliance with all LP policies
  • Has full understanding/knowledge of inventory management procedures
  • Represents the company in a professional and positive manner

Qualifications

  • At least 1 year of key holder experience in a retail setting preferred
  • Excellent verbal and written communication skills
  • Must be available to work weekends (Friday, Saturday, and Sunday)
  • Must commit to two store closings per week, including one being Friday or Saturday
  • Ability to utilize retail POS System & Inventory Scanner
  • Must be able to make change using American Monetary units
  • Ability to carry out detailed tasks and projects with minimal direction or supervision
  • Strong interpersonal skills and ability to build positive working relationships
  • Completion of the Shift Supervisor three-month training program

Work Environment

  • Requires ability to lift large and heavy packages and boxes rapidly and constantly and to perform a continuous process of loading and unloading large boxes throughout a scheduled shift
  • Able to reach overhead, bend, kneel, and carry product, necessary for customer service, inventory re-stock, processing shipment, and store merchandising
  • The ability to stand/walk for extended periods of time
  • Must have ability to safely lift 50 lbs. without restrictions
  • Able to regularly perform store maintenance items: sweep, vacuum, empty trash, clean
  • Ability to use and climb ladders and/or step stools
  • Requires ability to perform repetitive motions (i.e. hanging, folding, ringing up customers, etc.)
  • The ability to use caution when dealing with difficult customers, houseless, and/or transients and avoid confrontations
  • Noise level in the work environment is usually moderate to loud
  • Adult content environment
  • Must be at least 18 years old