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Service Operations Coordinator

2 months ago

Stockton, California, United States Holt of California Full time
Job Overview

Holt of California is recognized as a leading dealer in the Caterpillar network, specializing in the sale and rental of a diverse range of machinery, including both large and small construction equipment, forklifts, and power generation systems.

Position Location: Stockton, CA

Position Summary

The Service Operations Coordinator is responsible for ensuring the smooth functioning of the service office, providing essential support to mechanics, supervisors, and customers through various administrative tasks.

Key Responsibilities
  • Manage mechanic labor entries in the automated timekeeping system.
  • Draft quotes, memos, and correspondence as needed.
  • Handle incoming calls for the Service department and route them appropriately.
  • Maintain and update the standard job management system.
  • Process warranty claims and manage all related documentation.
  • Research and provide repair information to customers and staff.
  • Oversee the handling of service-related mail, including delivery and collection.
  • Manage purchase order processing.
  • Supervise daily operations of the Service office.
  • Update and maintain the Service Procedure Manual and Standards of Performance.
  • Ensure accuracy and timeliness in maintaining sell rates for various divisions.
  • Perform additional duties as assigned.
Qualifications
  • Detail-oriented with a strong focus on accuracy.
  • Possess analytical skills for effective problem-solving.
  • Exhibit assertiveness to facilitate task completion and defend ideas.
  • Customer-focused with a commitment to meeting client needs.
  • Organized and systematic in task execution.
  • Proactive in addressing work-related challenges.
Education and Experience

A high school diploma or GED is required, along with five years of relevant experience or a combination of education and experience. Experience in automotive, construction, or industrial sectors is advantageous.

Skills and Abilities
  • Ability to interpret safety regulations and operational manuals.
  • Proficient in writing routine reports and communications.
  • Effective verbal communication skills for engaging with customers and staff.
  • Mathematical proficiency for calculations and data analysis.
  • Capable of defining problems, gathering data, and drawing conclusions.
  • Ability to interpret complex technical instructions.
  • Professional demeanor in all interactions.
  • Proficient in computer usage, particularly with Microsoft Office Suite.
Certificates, Licenses, and Registrations
  • A valid California driver's license and a clean driving record are required.
Physical Demands

This role requires regular standing, walking, and manual dexterity. The ability to lift and move items up to 25 pounds is necessary. Vision requirements include close, distance, and color vision, along with depth perception and focus adjustment.

Work Environment

The work environment is typical of an office setting, with responsibilities that include managing shop work orders.

Compensation

The wage range for this position is $23 to $27 per hour, commensurate with experience and qualifications.

Why Choose Holt?

Holt of California offers comprehensive company-paid benefits, including medical, dental, vision, life insurance, long-term disability, 401(k), profit sharing, paid holidays, vacation, and sick leave. We prioritize career advancement and ongoing professional development for our employees.

Holt is an Equal Opportunity Employer, committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, age, national origin, or disability status.