Service Writer/Advisor

3 weeks ago


Marysville, Ohio, United States Virginia Transportation Corp Full time
Job Summary

Virginia Transportation Corp is seeking a highly skilled Service Writer/Advisor to join our team in Marysville, OH. As a key member of our Maintenance department, you will be responsible for performing a variety of administrative and data entry duties, as well as developing improvements within the department.

Key Responsibilities
  • Communicate and interact with drivers on an ongoing basis to ensure seamless service delivery.
  • Open and close repair orders and purchase orders in a timely and accurate manner.
  • Collaborate with the Shop Foreman to stay informed about open jobs and ensure efficient workflow.
  • Assist with parts room duties, including organization, stocking, and invoicing.
  • Inspect vehicles upon entering and exiting the service facility to ensure quality control.
  • Answer multi-line phones and route calls to the appropriate person.
  • Perform administrative tasks such as data entry, filing, faxing, and typing documents.
  • Coordinate with vendors, dispatch, and the Maintenance department to ensure timely completion of routine maintenance and repairs.
  • Review maintenance invoices for accuracy and approve payment.
Requirements
  • Minimum of one year's experience as a service writer.
  • Strong computer and writing skills, with knowledge of Cetaris and Samsara a plus.
  • Ability to multitask, work in a fast-paced environment, and maintain a high level of accuracy.
  • Excellent verbal and communication skills, with a strong focus on developing positive relationships with the service team and auto haulers.
  • Flexibility to work overtime and Saturdays as needed.
Physical Demands

The physical demands of this role include sitting/standing for most of the workday, frequent walking, and moderate standing, stooping, kneeling, bending, lifting, and reaching. Visual requirements include reading from a computer screen and printed materials, with a high degree of dexterity required for frequent use of a telephone console.

FLSA Status

This position is classified as Non-Exempt.

Reporting Structure

The Service Writer/Advisor will report directly to the Shop Manager.



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