Ford Express Service Advisor

2 weeks ago


Marysville, Washington, United States Kendall Automotive Group Full time
Service Advisor - Ford Express Lube

Kendall Auto Group is a leading family-owned and operated dealership in the Pacific Northwest, committed to delivering an unrivaled customer experience.

We are seeking a highly motivated and customer-focused Service Advisor to join our Express Lube team. As a Service Advisor, you will be the first point of contact for our customers, providing exceptional service and ensuring their needs are met.

Key Responsibilities:
  • Interface with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance
  • Verify work was properly performed and diagnosed
  • Research vehicle history to make educated recommendations
  • Input and maintain customer information
  • Complete work tasks in an efficient and organized manner
  • Use telephone, email, and chat systems to communicate with customers
  • Schedule service appointments
Requirements:
  • High level customer service experience
  • Strong time management and work ethic skills
  • Strong communication skills
  • Ability to make recommendations and prioritize items in order of importance for customers
  • Valid driver's license and good driving record

We offer a competitive pay plan, substantial bonus program, career path development opportunities, and a range of benefits including medical, dental, and vision insurance, paid time off, and a 401(k) plan with company contributions.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at Kendall Auto Group.



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