Support Services Specialist

4 weeks ago

Iowa City, Iowa, United States The University Of Iowa Full time
Job Summary

The University of Iowa Healthcare, Downtown Campus is seeking a highly skilled Support Services Specialist to provide prescription support services for patients. This role requires strong computer skills, attention to detail, and excellent customer service skills.

Key Responsibilities
  • Develop and implement plans of care responsive to patient/family concerns, health care status, available resources, and age-specific problems.
  • Conduct daily triaging of program referrals and perform social work financial assessments with patient and/or family involvement.
  • Develop benefit assistance plans with patients and/or families that reflect identified problems and incorporate age-related issues.
  • Adjust plans specific to age- and diagnosis-related issues and help patients/families identify their financial resources.
  • Provide benefit assistance services responsive to identified problems and demonstrate knowledge of entitlement and categorical programs resources for age- and diagnosis-related issues.
  • Communicate with resources and company programs regarding patient status and progress and demonstrate respect for all members of the University community.
  • Represent the interests of the University and of Care Coordination Division leadership in the use of resources to meet service and productivity demands within unit goals and budgets.
Requirements
  • Completion of a Bachelor's degree or equivalent combination of education and experience.
  • Previous experience (typically 6-12 months) in clinical social work or pharmacy-related experience.
  • Must be certified, or qualify to be certified, as a Pharmacy Support Person by the Iowa Pharmacy Board to perform nontechnical pharmacy duties assigned by the pharmacist.
  • Experience and proficiency with computer software applications (i.e. Microsoft Office Suite - Word, Excel, Outlook, PowerPoint) or comparable programs.
  • Strong attention to detail and proven ability to gather and analyze data and keep accurate records.
  • Self-motivated with initiative to seek out additional responsibilities and tasks along with generating suggestions for improving workflow.
  • Effective verbal and written communication skills, active listening skills, and the ability to maintain professionalism while handling difficult situations.
  • Demonstrate effective problem-solving abilities and meets challenges with resourcefulness.
  • Familiarity with medical terminology.
Desired Qualifications
  • Care coordination experience or case management skills in a healthcare setting as part of an interdisciplinary team including experience utilizing an electronic medical record to assist with management of non-adherence, post-care follow-up, and referrals to appropriate resources.
  • Experience working in a complex hospital system.
  • Experience working in a collaborative team environment.
  • Related experience in Medicaid/TXIX programs, and patient medication assistance.
  • Experience with identifying and navigating financial resources, including insurance coverage options, changes related to the federal and state health programs.
  • Experience in a fast-paced, high-volume work environment.
  • Knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) is desirable.

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