Robotics Field Service Engineer

1 day ago


Austin, Texas, United States Apptronik Full time
Job Summary

We are seeking a highly skilled Field Service Engineer to join our team at Apptronik. As a Field Service Engineer, you will be responsible for daily robot and system operation, repairs, maintenance, and spare parts management at both Apptronik and customer facilities.

Key Responsibilities
  • Report daily status of robots and connected equipment at Apptronik and customer sites
  • Perform all activities related to system bring-up, troubleshooting, emergent service, preventative maintenance, and spare parts management
  • Document processes, work instructions, user manuals, troubleshooting guides, knowledgebase articles, FAQs, training plans, and any other materials needed to maximize system uptime
  • Create status reports, dashboards, Pareto charts, and other analyses to show key metrics
  • Record and document system performance, issues, and suggestions for improvement
  • Travel to customer sites as necessary to perform system repairs, maintenance, and training
  • Support the integration of the fleet management platform with customer WMS, WES, and MES to enable deployment in customer facilities
  • Define requirements, prioritize tasks, and ensure timely customer support in close partnership with systems engineering and product management
  • Champion best practices in customer support, ensuring high standards of field service, scalability, and reliability
  • Collaborate with product, project, and engineering teams to support the design and implementation of scalable and resilient systems
Requirements
  • Track record of owning all aspects of spares, repairs, and maintenance on early stage products
  • Problem-solving in high pressure situations at customer facilities against stringent SLAs
  • Solid understanding of automation equipment, fleet management systems, IoT, and related technologies
  • Excellent communication skills and demonstrated ability to present to company senior leadership and customer representatives
  • Be an agent of change, fostering a culture of collaboration, creativity, innovation, and continuous improvement
  • Ability to work alone or in a cross-functional team setting
  • Collaboration with product and engineering on Design for Serviceability analyses
  • International travel likely; passport highly desired
  • Travel up to 50% may be required
Education and Experience
  • Bachelor's degree in a technical discipline (engineering, robotics, computer science, etc.)
  • Proven experience (5+ years) in servicing and maintaining complex electro-mechanical systems (robotics and automation a plus)
  • Proven experience (5+ years) in a customer-facing role
  • Experience with command line interface on PC systems
  • Familiarity with software systems, especially Linux, R-Viz, Plot Juggler, and ROS
  • Familiarity with Jira Service Management for issue ticketing, reporting, and tracking
  • Experience in deploying and integrating cloud-based platforms with warehouse and manufacturing management systems highly desired
  • Experience soldering (through hole and surface mount) a plus
  • Experience training others (company and customer personnel) a plus
  • Experience operating in a VR environment a plus
  • Familiarity with Unity or other video game engines and SteamVR is a plus


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