Customer Service Representative

3 weeks ago


Birmingham, Alabama, United States America's First Federal Credit Union Full time
Job Summary

As a Call Center Representative at America's First Federal Credit Union, you will play a vital role in assisting members and potential members with their telephone requests. Your primary responsibility will be to provide exceptional service by explaining services, responding to problems, and directing phone calls to the appropriate area.

Key Responsibilities
  • Assist members and potential members with their telephone inquiries
  • Explain services and respond to problems in a professional and courteous manner
  • Direct phone calls to the appropriate area to ensure efficient resolution
  • Provide accurate and timely information to members and potential members
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to multitask and prioritize tasks effectively

We are looking for a highly motivated and customer-focused individual to join our team. If you have a passion for delivering exceptional service and are looking for a challenging and rewarding role, we encourage you to apply.



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