Help Desk Support Specialist
2 weeks ago
Virtual Technologies Group, LLC is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving computer-related issues, and managing accounts through Microsoft Active Directory/Entra ID and Office 365.
Job Responsibilities:- Provide technical support to clients via phone, email, and remote access.
- Troubleshoot and resolve computer-related issues, including hardware and software problems.
- Manage accounts through Microsoft Active Directory/Entra ID and Office 365.
- Setup and configuration of Microsoft Office products and other software products.
- Identify and troubleshoot VoIP related tickets, including extension issues, voicemail reset, and connectivity issues.
- Handle issues in an organized fashion through a ticketing system.
- Communicate with coworkers to escalate tickets as needed to T2 HD Technicians.
- Customer service experience is a must.
- Excellent oral and written communication skills.
- Ability to quickly solve problems.
- Flexibility in a dynamic work environment.
- Entry-level industry certifications are a plus.
- Experience in VoIP platforms is a plus.
- Multitasking and completing projects according to their scheduled deadlines.
At Virtual Technologies Group, LLC, we offer a dynamic work environment, competitive benefits, and opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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