Help Desk Support Specialist

2 weeks ago


OH United States Virtual Technologies Group, LLC Full time
Job Title: Help Desk Technician

Virtual Technologies Group, LLC is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving computer-related issues, and managing accounts through Microsoft Active Directory/Entra ID and Office 365.

Job Responsibilities:
  • Provide technical support to clients via phone, email, and remote access.
  • Troubleshoot and resolve computer-related issues, including hardware and software problems.
  • Manage accounts through Microsoft Active Directory/Entra ID and Office 365.
  • Setup and configuration of Microsoft Office products and other software products.
  • Identify and troubleshoot VoIP related tickets, including extension issues, voicemail reset, and connectivity issues.
  • Handle issues in an organized fashion through a ticketing system.
  • Communicate with coworkers to escalate tickets as needed to T2 HD Technicians.
Requirements:
  • Customer service experience is a must.
  • Excellent oral and written communication skills.
  • Ability to quickly solve problems.
  • Flexibility in a dynamic work environment.
  • Entry-level industry certifications are a plus.
  • Experience in VoIP platforms is a plus.
  • Multitasking and completing projects according to their scheduled deadlines.

At Virtual Technologies Group, LLC, we offer a dynamic work environment, competitive benefits, and opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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