Help Desk Support Specialist
6 days ago
About the Role
Munson Healthcare is seeking a Help Desk Associate to join our team. As a Help Desk Associate, you will be the first point of contact for customers, assisting them in resolving issues and providing technical support.
Key Responsibilities
- Provide technical support to customers via phone, email, and in-person
- Assist customers in resolving issues and troubleshooting problems
- Escalate complex issues to senior technicians as needed
- Document customer interactions and issues in our ticketing system
Requirements
- High school diploma or equivalent required
- Basic knowledge of computer hardware and software required
- Keyboarding proficiency required
- Ability to work in a fast-paced environment and prioritize multiple tasks
Why Work at Munson Healthcare?
- Opportunity to work in a dynamic and supportive environment
- Chance to make a positive impact on patient satisfaction and outcomes
- Competitive compensation and benefits package
What We Offer
- Opportunities for growth and development
- A positive and supportive work environment
- A comprehensive benefits package
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