Packaging Technical Service Manager

3 days ago

Tampa, Florida, United States Crown Holdings Full time
Job Title: Manager, Technical Service

Crown Holdings is seeking a highly skilled Manager, Technical Service to join our team in Tampa, FL. As a key member of our Technical Service Team, you will support various customer-filling operations in the United States and provide technical expertise to resolve issues related to our final product and customer filling processes.

Key Responsibilities:
  • Act as the primary interface between Crown Holdings and customers to troubleshoot problems associated with our final product and customer filling processes.
  • Identify and troubleshoot potential causes of final packaged products that are not working, and implement solutions to resolve the issues.
  • Support customers with equipment audits, rework of final filled products, overhauls, equipment conversion, or any Crown products with substandard performance.
  • Collaborate with the Sales Team to develop strategies, resolve problems, and implement solutions to support customers.
  • Work closely with Quality and Technical Groups to resolve issues.
  • Management experience is a plus, with potential growth into a working management position.
  • Resolve issues to the end of the lifecycle with excellent follow-up and communication, and advance planning with customers and partners.
Requirements:
  • Preferred BS degree in Engineering, Packaging, or Business.
  • 5-7 years of experience in metal/packaging manufacturing, including 2+ years in a leadership role.
  • Strong knowledge of closure applications or metal seaming technology.
  • Working knowledge of food and beverage fillers equipment (Crown, H&K, Cemco, etc.).
  • Proven analytical abilities and knowledge of root cause and corrective action.
  • Proven mechanical skills, including the ability to use gauges, dial calipers, micrometers, and other related instruments.
  • Ability to identify industry specifications and incorporate them into the food and beverage filling process.
  • Knowledge of food science or microbiology processes is beneficial.
  • Strong PC skills, including a working knowledge of Microsoft Office (Word, Excel, Outlook, and PowerPoint).
  • Ability to run internal and external meetings to resolve issues and improve communication.
  • Effective communication skills, both verbal and written, as well as proven presentation skills.
  • Ability to clearly and effectively interact with customers on various levels.
  • Ability to identify final packaged products that are not working or defective, troubleshoot potential causes, and incorporate solutions to effectively resolve the problem.
  • Ability to work overtime during the week and weekends based on customer needs.
  • Ability to travel up to 70% of the time.

Crown Holdings is an equal opportunity employer and does not discriminate against any candidate or employee based on race, national origin, sex, marital status, sexual orientation, age, disability, religion, veteran status, or any other status protected by law.

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