Packaging Operations Manager

4 days ago

Tampa, Florida, United States Crown Cork & Seal USA, Inc. Full time
Job Title: Manager, Technical Service

Crown Cork & Seal USA, Inc. is seeking a highly skilled and experienced Manager, Technical Service to join our team. As a key member of our Technical Service Team, you will be responsible for providing technical support to our customers in the North American CAPP Division.

Key Responsibilities:
  • Act as the primary point of contact for customers in trouble-shooting problems associated with our final product and their filling processes.
  • Identify and troubleshoot potential causes of defective products, and implement solutions to resolve issues.
  • Support customers in areas such as equipment audits, rework of final filled products, overhauls, equipment conversion, or any Crown products with substandard performance.
  • Collaborate with the Sales Team to develop strategies, resolve problems, and implement solutions to support customers.
  • Work closely with Quality (Plant/Corporate) and Technical Groups to resolve issues.
  • Management experience is a plus, with potential growth into a working management position.
Requirements:
  • Preferred BS degree in Engineering, Packaging, or Business.
  • 5-7 years of experience in Metal/Packaging manufacturing environment, including 2+ years in a leadership role.
  • Strong knowledge of Closure Applications or Metal Seaming Technology.
  • Working knowledge of Food & Beverage Fillers Equipment (Crown, H&K, Cemco, etc.).
  • Proven analytical abilities and knowledge of Root Cause and Corrective Action.
  • Proven mechanical skills, including the ability to use gauges, dial calipers, micrometers, and other related instruments.
  • Ability to identify industry specifications and incorporate them into the Food & Beverage filling process.
  • Knowledge of Food Science or Microbiology processes is beneficial.
  • Strong PC skills, including a working knowledge of Microsoft Office (Word, Excel, Outlook, and PowerPoint).
  • Ability to run internal (Crown) and external (customers) meetings to resolve issues and improve communication.
  • Effective communication skills, both verbal and written, as well as proven presentation skills.
  • Ability to clearly and effectively interact with customers on various levels.
  • Ability to work overtime during the week and weekends based on customer needs.
  • Ability to travel (car and/or plane) up to 70% of the time.

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