Service Advisor Specialist
4 days ago
Sonic Automotive, a leader in the automotive industry, is seeking a highly skilled Service Advisor to join our team. In this role, you will play a critical part in ensuring exceptional customer service and satisfaction while providing accurate estimates and communicating effectively with customers.
Responsibilities:
- Schedule service appointments and obtain necessary information prior to arrival.
- Provide timely and friendly greetings to customers.
- Create and present detailed estimates for labor and parts, establishing a promised completion time.
- Monitor repair progress and communicate any changes to customers, obtaining authorization before additional repairs are performed.
- Conduct test drives or refer to a test technician as needed.
Requirements:
- High school diploma or equivalent.
- Ability to read and comprehend instructions and information.
- At least two years of experience in a dealership position.
- General knowledge of vehicle mechanical operations.
- ASE certification preferred.
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