Customer Service Representative

5 days ago


Buena Park, California, United States Premier Chevrolet of Buena Park Full time

We are seeking a talented Customer Service Representative - Automotive to join our team at Premier Chevrolet of Buena Park. This role offers the opportunity to work with a successful dealer group with over 33 stores nationwide, representing top brands such as Chevrolet, Honda, Toyota, Nissan, Kia, Dodge, Chrysler, Jeep, and Ford.

About the Opportunity

The successful candidate will be responsible for providing exceptional customer service, ensuring that all customers receive a positive experience when visiting our dealership. As a Customer Service Representative - Automotive, you will be the first point of contact for customers, and your role will involve greeting them, listening to their needs, and scheduling appointments as required.

This role requires strong communication skills, both verbal and written, as well as the ability to work independently and as part of a team. You will also need to have basic computer skills and be willing to learn new software programs.

The estimated salary for this position is $65,000 - $80,000 per year, depending on experience.

Key Responsibilities
  • Greet customers promptly and provide a positive first impression
  • Obtain customer and vehicle information
  • Determine and recommend maintenance based on age, mileage, and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow-up time and monitor the progress of each vehicle throughout the day
  • Verify that the final invoice reconciles with the work performed on the repair order
Requirements
  • Proven record of achieving exceptional customer satisfaction
  • Past experience as a service advisor, assistant lane manager, or service consultant
  • Very energetic personality and a desire for a long-term career with a growing organization
  • Personal and professional integrity
  • Computer skills and willingness to learn new programs


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