Digital Product Support Sales Representative

4 days ago


Addison, Illinois, United States Altorfer Full time
Job Summary

The Digital Product Support Sales Representative will be responsible for increasing sales with CAT RAM, as well as selling ESC with Product Support Sales Representative. This position serves external customers, the Prime Product Sales, Service Departments, Product Support Sales, and Parts Departments within Altorfer Industries and Altorfer Inc. Power Systems Division.

Key Responsibilities
  • Site Walks and Customer Support: Perform site walks with customers to help create solutions for connectivity using CAT RAM.
  • Customer Meetings and Briefings: Attend customer site meetings pertaining to upcoming installs and brief service operations teams regarding upcoming installs.
  • Remote Asset Monitoring: Manage New Engine Delivered opportunity and activations, oversee granting of access, linking of customer accounts with Cat UCIDs, and management of customer access to the Cat Online Applications.
  • Training and Support: Complete onboard training for CAT RAM customers and provide support with customer issues.
  • Subscription Management: Manage subscriptions for remote asset monitoring and reconcile with accounting to match up with invoiced amounts to customers.
  • Subject Matter Expert: Subject Matter Expert on hardware and software issues including hardware/subscription recommendations, firmware updates, connection issues, and general troubleshooting support for Service and Sales staff.
  • Technical Resources: Utilize Caterpillar's PowerNet, Technical Marketing Information (TMI web), Dealer Solution Network (DSN), Service Information Management Sys (SIMSi) and Service Information System (SIS web), as safe sources of technical information for the commercial engine business.
  • Collaboration and Support: Assist Inside Sales team with Follow-Up, Preventative Maintenance, and Repair Quoting when able, and assist TC team in reviewing SOS analysis, CAT Inspect Reports, RAM Data and Service History to create leads to assist customers with additional support.
  • Sales and Upselling: Responsible for selling/upgrading customer New ESC and Advantage ESC excluding Industrial Rep customer base.
Requirements
  • Education and Experience: High School graduate, preferably with minimum of 5 years Sales experience and knowledge and previous experience in operation and maintenance requirements of power generation equipment, marine engines, or industrial engines.
  • Technical Skills: Computer literate and proficient with programs such as Microsoft Word, Excel, Access, Power BI, Outlook, and other data systems required. Knowledge of DBS highly preferred.
  • Soft Skills: Must be a self-starter with the ability to multi-task in a fast-paced environment, strong analytical, quantitative, and problem-solving skills working across multiple systems, management levels, and functions.
  • Communication and Customer Service: Ability to read and interpret documents such as equipment service manuals, parts literature, policies, claims, and standard operating procedures, and excellent oral and written communication skills to provide professional business communication.
  • Physical Requirements: This position works in a shop/office environment, may on a continuous basis walk, bend and lift to 75lbs, and may be required to wear appropriate safety equipment when needed.


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