Lead Refrigeration Service Technician
3 weeks ago
We are seeking a highly skilled Lead Refrigeration Service Technician to join our team at Great Lakes South Town. As a key member of our Commercial Refrigeration Service department, you will be responsible for troubleshooting, diagnosing, and repairing commercial refrigeration equipment, including ice machines, walk-in coolers, and freezers.
Key Responsibilities- Equipment Installation, Troubleshooting, and Repair: Install, troubleshoot, diagnose, and repair commercial refrigeration equipment to ensure optimal performance and efficiency.
- Customer Service: Treat customers and employees with respect, courtesy, and professionalism, providing exceptional service and support.
- Service Call Completion: Complete service calls in a timely manner, ensuring minimal downtime and maximum customer satisfaction.
- Communication: Communicate effectively with customers, managers, dispatchers, and sales teams to ensure seamless service delivery.
- On-Call Schedule: Participate in a normal rotation of after-hours and weekend on-call schedules to provide 24/7 support.
- Customer Acquisition: Identify new customers and additional opportunities within existing accounts to drive business growth.
- Service Vehicle Maintenance: Maintain company service vehicles to ensure they are in good working condition.
- Parts Ordering and Paperwork: Order parts and complete required paperwork in a timely and accurate manner.
- Training and Development: Attend training sessions to enhance technical skills and stay up-to-date with industry developments.
- Experience: 5+ years of experience with refrigeration equipment service, including experience working on ice machines, walk-in coolers, and freezers.
- Skills: Strong electrical, electronic, and mechanical skills, as well as excellent customer communication skills.
- Personal Qualities: 100% dedication to working hard, being on time, and staying organized, with a good personal appearance.
- Certifications: Pass a drug screen and background check, and maintain a valid driver's license with a good driving record.
- Experience: 5+ years of experience with reach-in and walk-in coolers and freezers.
- Certifications: CFESA certification and related training, EPA Universal Certification, and computer literacy.
- Competitive Compensation: Competitive hourly rates and overtime pay.
- Company Benefits: Company vehicle, company cell phone/tablet, medical and dental benefits, life insurance, 401(k) and company match, technical training, and initial issue of service uniforms.
- Stable Customer Base: Stable customer base and consistent work.
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