Dental Insurance Customer Service Representative
7 days ago
Northeast Delta Dental is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our subscribers, producers, groups, and dental offices.
As a Customer Service Representative, you will be the first point of contact for our customers, responding to their inquiries and resolving their issues in a timely and accurate manner. You will work collaboratively with other internal departments to ensure that our customers receive the best possible service.
We are looking for someone who is detail-oriented, has strong problem-solving skills, and is able to work well under pressure. If you are a team player who is passionate about delivering exceptional customer service, we want to hear from you.
Responsibilities- Respond to customer inquiries and resolve issues in a timely and accurate manner
- Work collaboratively with other internal departments to ensure excellent customer service
- Research claims and coordinate information to respond to customer inquiries
- Authorize adjustments to billing to resolve customer service issues
- Maintain positive relationships with dental office staff to ensure a positive image of Northeast Delta Dental
- Two years of related experience, or equivalent training, experience, and/or education
- Bilingual skills a plus
- A happy attitude and a passion for delivering exceptional customer service
Northeast Delta Dental is a nonprofit member of Delta Dental Plans Association (DDPA) and is the region's most trusted name in dental insurance. We are committed to providing exceptional service to our customers and are looking for someone who shares our values.
We offer a competitive salary, fantastic benefits, and a positive work environment. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply.
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