Hotel Guest Room Attendant

7 days ago


San Antonio, Texas, United States Presidian Hospitality Full time
Job Summary

The Hotel Guest Room Attendant is a key member of the Presidian Hospitality team, responsible for ensuring the cleanliness and attractiveness of guestrooms while providing exceptional service to all guests.

Key Responsibilities
  • Maintain Clean and Attractive Guestrooms
    • Ensure guestrooms are cleaned and maintained to the highest standards, adhering to Brand Standards.
    • Restock amenities and supplies as needed.
  • Provide Exceptional Guest Service
    • Respond promptly to guest requests and concerns.
    • Provide attentive, courteous, and efficient service to all guests.
  • Meet Physical and Safety Requirements
    • Ability to stand during entire shifts.
    • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly needing to lift, carry, push, pull or otherwise move objects.
  • Meet General Requirements
    • Effective communication with all levels of employees and guests.
    • Ability to multitask and prioritize departmental functions to meet deadlines.
    • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Attend Hotel Required Meetings and Training
    • Attend all hotel required meetings and training.
  • Maintain Regular Attendance and High Standards of Personal Appearance
    • Maintain regular attendance in compliance with Presidian's Standards.
    • Maintain high standards of personal appearance and grooming, including wearing the proper uniform, nametag, and footwear.
Requirements
  • Education and Experience
    • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Physical Requirements
    • Flexible and long hours are sometimes required, including weekends and holidays.
  • General Requirements
    • Must be able to effectively communicate both verbally and written, with all levels of employees and guests.
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
    • Must be able to maintain the confidentiality of information.
    • Must be able to show initiative, including anticipating guest or operational needs.


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