Hotel Guest Room Attendant
7 days ago
The Hotel Guest Room Attendant is a key member of the Presidian Hospitality team, responsible for ensuring the cleanliness and attractiveness of guestrooms while providing exceptional service to all guests.
Key Responsibilities- Maintain Clean and Attractive Guestrooms
- Ensure guestrooms are cleaned and maintained to the highest standards, adhering to Brand Standards.
- Restock amenities and supplies as needed.
- Provide Exceptional Guest Service
- Respond promptly to guest requests and concerns.
- Provide attentive, courteous, and efficient service to all guests.
- Meet Physical and Safety Requirements
- Ability to stand during entire shifts.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly needing to lift, carry, push, pull or otherwise move objects.
- Meet General Requirements
- Effective communication with all levels of employees and guests.
- Ability to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Attend Hotel Required Meetings and Training
- Attend all hotel required meetings and training.
- Maintain Regular Attendance and High Standards of Personal Appearance
- Maintain regular attendance in compliance with Presidian's Standards.
- Maintain high standards of personal appearance and grooming, including wearing the proper uniform, nametag, and footwear.
- Education and Experience
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Physical Requirements
- Flexible and long hours are sometimes required, including weekends and holidays.
- General Requirements
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Must be able to maintain the confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
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