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Front Office Representative

2 months ago

MN United States Nystrom & Associates, Ltd. Full time
Job Summary

Nystrom & Associates, Ltd. is seeking a highly skilled and compassionate Front Office Associate to join our team. As a key member of our front office staff, you will be the first point of contact for our patients and will play a vital role in providing exceptional customer service and ensuring the smooth operation of our office.

Key Responsibilities
  • Interact with patients and visitors in a warm and professional manner, providing a positive first impression of our practice.
  • Answer inbound and make outbound phone calls, responding to inquiries in a prompt and courteous manner, and providing accurate information or triaging as necessary.
  • Check-in patients for appointments, verify demographic information, provide paperwork, and collect payments in a timely and efficient manner.
  • Ensure seamless coordination of care by scheduling patient appointments and collaborating with providers using multiple computer systems.
  • Maintain a clean and organized front desk and waiting room space by managing patient paperwork, office supplies, and other amenities.
  • Handle patient concerns and crises with empathy and patience, and collaborate with site leadership to resolve as needed.
  • Participate in administrative tasks such as electronic filing, scanning, faxing, and mailing in a timely manner.
  • Attend mandatory meetings and trainings to stay up-to-date on company policies and procedures.
Requirements
  • Strong communication and interpersonal skills, both written and verbal.
  • Ability to manage stress while navigating difficult situations and escalated patient interactions.
  • Work with confidential information.
Benefits
  • Nystrom & Associates, Ltd. offers a comprehensive benefits package, including medical and dental insurance, paid time off, paid holidays, opportunities for professional growth and career advancement, and more.