Customer Service Account Manager

7 days ago


Newport News, Virginia, United States Allied National Inc Full time
Customer Service Account Manager Job Description

Allied National Services is seeking a highly skilled Customer Service Account Manager to join our team at our corporate office. As a key member of our customer service team, you will be responsible for ensuring exceptional customer satisfaction and experience.

Key Responsibilities:

  • Coordinate vendor services via phone and respond to customer service requests to ensure services meet client and company business requirements.
  • Schedule special services over the phone and confirm appointments.
  • Respond to emails and phone calls in a timely and professional manner.
  • Update CRM software to ensure accurate customer information.
  • Follow up on equipment repairs and service issues over the phone.
  • Process contractor invoices and locate, vet, hire, and process new contractors and employees.

Requirements:

  • 2+ years of experience providing excellent customer service and client satisfaction in an office setting.
  • Strong work history with no job jumpers.
  • Superior multitasking skills and ability to prioritize in a fast-paced work environment.
  • Assertive, confident, and good judgment to make sound decisions based on business needs.
  • Solid organizational, interpersonal, and communication skills.
  • Intermediate skills in Microsoft Excel.
  • Strong attention to detail and ability to engage in detailed follow-up in a high-transaction business environment.
  • Management experience desired but not required.
  • Associates or bachelor's degree desired but not required.
  • Bi-Lingual (Spanish/English) desired but not required.

Why Join Allied National Services?

We offer a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.



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