Retail Customer Service Representative

7 days ago


Newport News, Virginia, United States REI Virginia Beach Full time
Retail Customer Service Associate

We are seeking a highly motivated and customer-focused Retail Customer Service Associate to join our team at REI Virginia Beach. As the face of our company, this individual will be responsible for delivering exceptional customer service to each and every consumer they interact with.

Key Responsibilities:
  • Work directly with consumers in a retail environment to assess their needs and preferences to ensure customer satisfaction
  • Forge long-lasting relationships and trust with customer accounts through open and interactive communication
  • Generate sales leads and create potential business opportunities for the company
  • Attend regular training sessions for our Retail Customer Service Associates to ensure a comprehensive understanding of our products and offerings
  • Adhere to company guidelines, procedures, and policies to ensure full compliance with our clients' standards
  • Troubleshoot problems and empathize with customers to resolve issues or complaints in a timely manner
Requirements:
  • Proven customer service or retail sales experience is preferred
  • A high school diploma or GED
  • Ability to multitask, prioritize and manage time effectively
  • Excellent communication and presentation skills
  • Passion for delivering excellent customer service
  • Ability to adapt and work alongside different characters, including customers and team members
  • Desire to have FUN and bring positive energy into the workplace


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