Customer Service Liaison

3 weeks ago


Newport News, Virginia, United States BayPort Credit Union Full time
Job Summary

We are seeking a highly skilled and customer-focused Member Services Representative to join our team at BayPort Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Member Needs Identification: Identify member needs and provide information on membership eligibility, account types, loan products, and other Credit Union services.
  • Account Opening and Maintenance: Open new accounts, complete the Credit Union onboarding process, process and maintain loan requests, and provide detailed information on mortgage loan products.
  • Problem Resolution: Respond to member requests, problems, and concerns by problem-solving via email, phone, and/or written correspondence.
  • Product Education: Educate members on Credit Union products and services that will benefit both parties by listening, anticipating member needs, and recommending appropriate product solutions.
  • Relationship Building: Cultivate and retain member relationships by providing quality service with a professional, positive attitude.
Core Values

We are committed to upholding BayPort Credit Union's Core Values: Integrity, Be Bold, Communication, Diversity, Innovation, It's On Me, and One Team.

This job description is not an all-inclusive list of the responsibilities, skills, working conditions, or essential functions of this job. Management reserves the right to modify, add, or remove essential functions as business needs warrant.

We are proud to be an EEO/AA employer M/F/D/V and maintain a drug-free workplace. We reserve the right to perform pre-employment substance abuse testing.



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