Patient Care Coordinator
2 weeks ago
Patient Service Representative at Saltzer Health
Location: Boise, ID
Employment Type: Full-time
Weekly Hours: 40
As a representative of Saltzer Health, you will be the primary contact for patients visiting our facilities. We seek individuals who reflect our values and are dedicated to building collaborative relationships with patients and colleagues to ensure exceptional customer satisfaction.
Your role will involve:
- Welcoming patients in a courteous manner, assessing their needs, and ensuring that service expectations are not only met but exceeded.
- Updating and confirming patient demographics, insurance details, and assisting in the completion of necessary documentation for regulatory and billing purposes.
- Scanning required paperwork and providing information about financial assistance options.
- Guiding patients through the next steps and keeping them informed about any delays or wait times.
- Scheduling appointments in accordance with provider templates and scheduling protocols.
- Requesting payments for current and past medical services, processing these payments following established procedures.
Additionally, you will support the administrative operations of the clinic by managing reports, addressing patient inquiries, and handling paperwork efficiently.
Collaboration with other care teams and staff members is essential to ensure a seamless experience for our patients.
Minimum Qualifications:
- At least six months of experience in customer service with direct customer interactions.
- Basic computer proficiency, including word processing and data entry.
- Strong interpersonal and communication skills, maintaining a professional demeanor.
Preferred Qualifications:
- One year of customer service experience, particularly in a healthcare setting.
- Problem-solving capabilities, analytical skills, and self-motivation to thrive in a clinical environment.
- Excellent verbal and written communication skills.
Physical Requirements:
- Ability to communicate effectively with others.
- Proficiency in operating computers and office equipment.
- Capability to see and read computer screens and documents.
- Ability to remain seated or standing for extended periods while performing tasks.
Work City: Boise
Work State: Idaho
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