Customer Service Representative
5 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Cashier/Sales Associate at Scotchman. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.
Key Responsibilities- Customer Service: Greet customers in a friendly and welcoming manner, respond to their inquiries, and resolve any issues in a timely and professional manner.
- Sales Floor Management: Maintain a clean and organized store environment, restock shelves, and ensure that all products are properly displayed and priced.
- Upselling and Suggestive Selling: Identify opportunities to upsell and suggest complementary products to customers, enhancing their shopping experience and driving sales growth.
- Brand Ambassadorship: Promote our brand by encouraging customers to join our loyalty rewards program, highlighting exclusive benefits and personalized offers.
- Cash Handling: Accurately manage cash transactions, handle returns and exchanges, and maintain a secure and organized cash handling area.
- Safety and Security: Maintain a safe and welcoming environment for customers and colleagues, adhering to safety guidelines and protocols.
- Team Collaboration: Work collaboratively with colleagues to achieve sales goals, maintain a positive and productive work environment, and support each other in times of need.
- Age Requirement: Must be 18 years of age or older (21 years of age or older in certain states).
- Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
- Communication Skills: Ability to read, write, speak, and understand English effectively.
- Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
- Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
- Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
- Personable and Positive: Friendly demeanor and ability to make people feel welcome.
- Detail-Oriented: Notice the little things that make a big difference in a customer's experience.
- Reliable and Responsible: Punctual, trustworthy, and take pride in your work.
- Flexible: Adaptable and ready to take on a variety of tasks in our fast-paced environment.
For information on benefits offered, please click on the hyperlink.
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