Hotel Front Desk Auditor

4 days ago


Saratoga Springs, New York, United States Spa City Motor Lodge Full time
Hotel Front Desk Night Auditor Job Description

Spa City Motor Lodge is seeking a detail-oriented and customer-focused Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the accuracy of financial records, providing exceptional service to our guests, and maintaining the highest level of customer satisfaction.

Key Responsibilities:
  • Verify and reconcile all financial records, including room charges, cash drawer activity, and credit card transactions.
  • Provide exceptional service to all hotel guests during their stay, responding to inquiries and resolving complaints in a timely and professional manner.
  • Compile and distribute daily, weekly, and monthly reports to management, highlighting key performance indicators and areas for improvement.
  • Perform additional bookkeeping, administrative, and accounting procedures as required.
Requirements:
  • High school diploma or equivalent required; some college education desired.
  • Excellent communication and customer service skills, with the ability to work effectively in a fast-paced environment.
  • Flexible overnight hours required, with the ability to work a varied schedule.
  • Front desk clerk duties, guest services, or previous hospitality experience preferred but not required.
  • Computer proficiency, with experience in accounting or reservation software a plus.


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