Bilingual Customer Service Representative

2 months ago


Saint Peters, Missouri, United States CarShield Full time
About the Role

CarShield is seeking a highly skilled and motivated Bilingual Customer Service Representative to join its growing Customer Service team. This role is responsible for handling incoming calls from existing customers, dealing with a wide variety of customer issues.

Key Responsibilities
  • Answering inbound calls from existing customers;
  • Assisting customers with general inquiries, making payments, and questions regarding claims;
  • Handling customer concerns and escalating issues as needed, ensuring all efforts are made to retain existing customers;
  • Working with finance and administration;
  • Maintaining a consistently positive attitude and customer-first approach to deliver stellar service to all customers;
  • Maintaining current knowledge of products and services offered;
  • Other tasks as assigned.
Requirements
  • Ability to work on-site at our headquarters;
  • Strong attention to detail and the ability to follow directions;
  • Ability to present oneself well over the phone;
  • Excellent customer service skills;
  • Strong communication skills;
  • Highly coachable;
  • Ability to effectively multi-task;
  • 1+ years' experience in a call center environment;
  • Basic computer and typing skills;
  • Must be able to be licensed by the State of Missouri (application process and fee supported by company);
  • Bilingual (English/Spanish) fluency required.
Benefits
  • $17-19/hour, plus performance bonus (Average ~$20/hour);
  • Group Insurance (Medical, Dental, Vision, Life, etc.);
  • 401k with Employer Match;
  • Paid Time Off at 6 months;
  • Discounted CarShield policies;
  • Discounted Tuition at Lindenwood University;
  • Professional Development Opportunities;
  • Basketball, table tennis, billiards, and other recreation on-site;
  • Gym facilities, with the option to take classes led by on-staff personal trainer;
  • And more.


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