Bilingual Customer Service Representative
2 months ago
CarShield is seeking a highly skilled and motivated Bilingual Customer Service Representative to join its growing Customer Service team. This role is responsible for handling incoming calls from existing customers, dealing with a wide variety of customer issues.
Key Responsibilities- Answering inbound calls from existing customers;
- Assisting customers with general inquiries, making payments, and questions regarding claims;
- Handling customer concerns and escalating issues as needed, ensuring all efforts are made to retain existing customers;
- Working with finance and administration;
- Maintaining a consistently positive attitude and customer-first approach to deliver stellar service to all customers;
- Maintaining current knowledge of products and services offered;
- Other tasks as assigned.
- Ability to work on-site at our headquarters;
- Strong attention to detail and the ability to follow directions;
- Ability to present oneself well over the phone;
- Excellent customer service skills;
- Strong communication skills;
- Highly coachable;
- Ability to effectively multi-task;
- 1+ years' experience in a call center environment;
- Basic computer and typing skills;
- Must be able to be licensed by the State of Missouri (application process and fee supported by company);
- Bilingual (English/Spanish) fluency required.
- $17-19/hour, plus performance bonus (Average ~$20/hour);
- Group Insurance (Medical, Dental, Vision, Life, etc.);
- 401k with Employer Match;
- Paid Time Off at 6 months;
- Discounted CarShield policies;
- Discounted Tuition at Lindenwood University;
- Professional Development Opportunities;
- Basketball, table tennis, billiards, and other recreation on-site;
- Gym facilities, with the option to take classes led by on-staff personal trainer;
- And more.
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