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Customer Service Representative

2 months ago

Saint Peters, Missouri, United States Midas Auto Services Full time
About the Role

Midas Auto Services is seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Greeting and Scheduling: Greet customers, schedule service appointments, and ensure a smooth and efficient experience.
  • Customer Communication: Communicate with customers to understand their vehicle concerns, provide repair estimates, and explain service outcomes.
  • Service Order Management: Manage service orders, verify insurance, and conduct inspections to ensure accurate repair descriptions.
  • Workflow Management: Oversee the dealership's workflow and schedule to ensure timely and efficient service delivery.
  • Customer Relationship Building: Build and maintain positive relationships with customers to ensure repeat business and referrals.
Requirements
  • Excellent Customer Service Skills: Provide exceptional customer service, ensuring a positive experience for every customer.
  • Strong Communication Skills: Effectively communicate with customers, service technicians, and other stakeholders to ensure seamless service delivery.
  • Automotive Knowledge: Possess a strong understanding of automotive technology and the automotive industry.
  • Interpersonal Skills: Demonstrate strong interpersonal skills, working effectively with customers, service technicians, and other team members.