Executive Director, Client Solutions

2 months ago


Atlanta, Georgia, United States Insight Global Full time
About the Role

This is a full-time/permanent position where you'd be a direct employee of Insight Global, working with our Professional Services division, called Evergreen.

About Evergreen

We are a professional services company dedicated to solving complex problems, tackling projects, and embracing challenges. As the Director of Client Delivery in the Telecom sector, you will lead our consulting programs, ensuring the success of a diverse portfolio of managed and professional services engagements, for our most important clients.

Key Responsibilities

  • Lead Delivery Excellence: Oversee a portfolio of professional services engagements within the Telecom sector, ensuring success across the entire portfolio.
  • Client Relationship Management: Own overall delivery accountability for a major telecom client, drive MBR's/QBR's, ensuring client satisfaction and contract execution.
  • Team Leadership: Work in alignment with Sales & Practice Areas, mentor a team of Project Managers, Program Managers, Service Delivery Managers, and Engagement Managers.
  • Revenue Protection & Growth: Defend current market share, current revenue streams, avoid competitive renewals, and identify growth opportunities within the account.
  • Contract Negotiation: Negotiate executable contracts that meet SLAs and financial performance targets.
  • Strategic Oversight: Provide strategic direction and oversight for all aspects of delivery, partnering with Client Executives and Delivery Managers.
  • Talent Development: Coach and develop team members to achieve growth, profit, NPS, and contractual performance goals.
  • Performance Governance: Ensure service delivery leadership, performance, and governance across the portfolio.

Requirements

  • Experience: 10+ years in services delivery leadership roles within the Telecom sector, with a proven track record of managing large-scale client services engagements.
  • Education: Bachelor's degree in Business, Engineering, or a related field; MBA or equivalent advanced degree preferred.
  • Certifications: PMP, ITIL, or relevant telecom certifications.
  • Skills: Strong leadership, communication, and relationship-building skills; expertise in P&L management, problem-solving, and strategic planning.
  • Technologies: Familiarity with telecom technologies and platforms, such as 5G, IoT, and cloud services.
  • DE&I Commitment: Demonstrated commitment to diversity, equity, and inclusion, with experience in building and leading diverse teams.
  • Influence & Strategy: Recognized as an influential and strategic delivery leader by clients and within the organization

Additional Requirements

This role will require travel as-needed (domestic and international)



  • Atlanta, Georgia, United States PRGX Global, Inc Full time

    Job Title: Director, Client EngagementAt PRGX Global, Inc, we are seeking a highly skilled Director, Client Engagement to join our team. As a key member of our organization, you will be responsible for maintaining strong relationships with our clients, ensuring their expectations are met, and driving revenue growth for our company.Key Responsibilities:Manage...


  • Atlanta, Georgia, United States Insight Global Full time

    At Insight Global, we're committed to creating a workplace where everyone can thrive. We're an equal opportunities employer and welcome applications from all qualified candidates, regardless of their background or characteristics.We're looking for a seasoned professional with 10+ years of experience in client engagement, client relationship management, or...


  • Atlanta, Georgia, United States INSPYR Solutions Full time

    Job Title: Director of Internal AuditAt INSPYR Solutions, we are seeking a highly skilled and experienced Director of Internal Audit to join our team. As a key member of our organization, you will be responsible for overseeing the internal audit department and ensuring that our financial, operational, and compliance practices are designed and functioning...


  • Atlanta, Georgia, United States Insight Global Full time

    About This RoleThis is a full-time/permanent position where you'll be a direct employee of Insight Global, working with our Professional Services division, Evergreen. As the Director of Client Delivery in the Telecom sector, you'll lead our consulting programs, ensuring the success of a diverse portfolio of managed and professional services engagements for...

  • Executive Director

    4 weeks ago


    Atlanta, Georgia, United States NCAA (National Collegiate Athletic Association) Full time

    Job Title: Executive DirectorMorgan Stanley Investment Management (MSIM) is seeking an experienced Executive Director to join our Institutional Sales and Client Service team. As a critical member of our team, you will be responsible for developing and maintaining relationships with institutional clients, identifying new business opportunities, and driving...


  • Atlanta, Georgia, United States Metasys Technologies Full time

    Job Title: Solutions Sales ExecutiveWe are seeking a highly motivated and well-connected Sales Executive who has experience in both Solutions and Staffing sales. This role is ideal for an individual with a strong network and established relationships in one or multiple of the key areas our business operates in: (1) HR, (2) Procurement, (3) Finance, (4)...


  • Atlanta, Georgia, United States ProArch Full time

    {"title": "Cloud and Infrastructure Sales Executive", "content": "Drive Business Growth with ProArch's Cloud and Infrastructure SolutionsProArch is seeking a seasoned Cloud and Infrastructure Sales Executive to drive new business opportunities in the cloud and infrastructure space. As a key member of our team, you will be responsible for developing and...


  • Atlanta, Georgia, United States Harris & Co Executive Search Full time

    Job Title: General SuperintendentWe are seeking a highly skilled and experienced General Superintendent to join our team at Harris & Co Executive Search. As a key member of our operations team, you will be responsible for overseeing the delivery of large-scale industrial projects, including manufacturing, warehouses, distribution centers, and cold storage...

  • Sales Director

    2 weeks ago


    Atlanta, Georgia, United States IGT Solutions Full time

    Director of Sales & Customer SuccessWe are seeking a seasoned sales leader to join our team as a Director of Sales & Customer Success. As a key member of our global sales organization, you will be responsible for driving revenue growth and building long-term relationships with industry-leading brands in the travel and hospitality sector.About the Role:As a...

  • Sales Director-BPO/CX

    4 weeks ago


    Atlanta, Georgia, United States IGT Solutions Full time

    Director of Sales & Customer SuccessIGT Solutions is a leading provider of BPO & Digital solutions, and we're seeking a highly experienced Director of Sales & Customer Success to join our team. As a key member of our sales leadership team, you will be responsible for driving revenue growth and building long-term relationships with industry-leading brands.Key...

  • Client Executive

    2 weeks ago


    Atlanta, Georgia, United States Hitachi Data Systems Full time

    About the RoleWe are seeking a highly motivated and experienced Client Executive to join our Commercial Account Manager team. As a Client Executive, you will be responsible for developing and executing sales strategies to drive revenue growth and expand our customer base.Key ResponsibilitiesProspect and manage a sales pipeline to achieve revenue...


  • Atlanta, Georgia, United States Hylant Full time

    Position Overview The Client Relationship Executive will act as a trusted advisor to Market Presidents, Managing Partners, Client Executives, and service teams, focusing on an established portfolio of clients. This role is pivotal in managing and retaining clients while actively seeking new business prospects. The Executive will collaborate on the...


  • Atlanta, Georgia, United States INSPYR Solutions Full time

    Job Title: Director of Internal AuditAt INSPYR Solutions, we are seeking a highly skilled and experienced Director of Internal Audit to join our team. As a key member of our organization, you will be responsible for overseeing the internal audit department and ensuring that our financial, operational, and compliance practices are designed and functioning...


  • Atlanta, Georgia, United States Rialtic, Inc. Full time

    Job DescriptionRialtic, Inc. is seeking a seasoned Director of Client Success to drive client satisfaction, retention, and growth. As a key member of our team, you will develop and implement strategies to foster long-term relationships with our clients, maximize their value, and ensure they succeed with our products and services.Key Responsibilities:Client...


  • Atlanta, Georgia, United States Capgemini Full time

    Job Title: Client Delivery ExecutiveCapgemini is seeking a seasoned Client Delivery Executive to join our team. As a key member of our delivery organization, you will be responsible for managing and delivering complex technology solutions to clients, ensuring high levels of customer satisfaction and business outcomes.Key Responsibilities:Client Relationship...


  • Atlanta, Georgia, United States Hylant Full time

    Position Overview The Client Relationship Executive will act as a key partner to Market Presidents, Managing Partners, Client Executives, and service teams, providing strategic guidance for an established portfolio of clients. This role is focused on managing and retaining client relationships while proactively seeking new business opportunities. The...


  • Atlanta, Georgia, United States Hylant Full time

    Position Overview The Client Relationship Executive will act as a key partner to Market Presidents, Managing Partners, Client Executives, and service teams, providing strategic counsel for an established portfolio of clients. This role is focused on managing and retaining client relationships while proactively identifying new business prospects and...


  • Atlanta, Georgia, United States INSPYR Solutions Full time

    Job Title: Director of Internal AuditAt INSPYR Solutions, we are seeking a highly skilled and experienced Director of Internal Audit to join our team. As a key member of our organization, you will be responsible for overseeing the internal audit department and ensuring that our financial, operational, and compliance practices are designed and functioning...


  • Atlanta, Georgia, United States ProArch Full time

    About the RoleProArch is seeking an experienced Cloud Solutions Executive to drive new business opportunities in the cloud and infrastructure space. As a key member of our team, you will be responsible for developing and executing strategies to generate new business opportunities, building and maintaining strong client relationships, and collaborating with...


  • Atlanta, Georgia, United States Birlasoft Full time

    Unlock New Opportunities by Redefining Client EngagementAt Birlasoft, we harness the synergy of domain expertise, enterprise solutions, and digital innovations to transform business operations for our clients and their ecosystems. Our consultative and design-oriented methodology enhances productivity, empowering clients to optimize their business functions....