Director of Client Delivery

2 weeks ago

Atlanta, Georgia, United States Insight Global Full time
About This Role

This is a full-time/permanent position where you'll be a direct employee of Insight Global, working with our Professional Services division, Evergreen. As the Director of Client Delivery in the Telecom sector, you'll lead our consulting programs, ensuring the success of a diverse portfolio of managed and professional services engagements for our most important clients.

You'll work closely with Sales, Solutions, and other key business leaders to shape Evergreen's industry and client growth strategy. Rooted in our values, you'll build and manage specialized teams to help our clients achieve their goals.

Key Responsibilities
  • Lead Delivery Excellence: Oversee a portfolio of professional services engagements within the Telecom sector, ensuring success across the entire portfolio.
  • Client Relationship Management: Own overall delivery accountability for a major telecom client, drive MBR's/QBR's, ensuring client satisfaction and contract execution.
  • Team Leadership: Work in alignment with Sales & Practice Areas, mentor a team of Project Managers, Program Managers, Service Delivery Managers, and Engagement Managers.
  • Revenue Protection & Growth: Defend current market share, current revenue streams, avoid competitive renewals, and identify growth opportunities within the account.
  • Contract Negotiation: Negotiate executable contracts that meet SLAs and financial performance targets.
  • Strategic Oversight: Provide strategic direction and oversight for all aspects of delivery, partnering with Client Executives and Delivery Managers.
  • Talent Development: Coach and develop team members to achieve growth, profit, NPS, and contractual performance goals.
  • Performance Governance: Ensure service delivery leadership, performance, and governance across the portfolio.
Requirements
  • Experience: 10+ years in services delivery leadership roles within the Telecom sector, with a proven track record of managing large-scale client services engagements.
  • Education: Bachelor's degree in Business, Engineering, or a related field; MBA or equivalent advanced degree preferred.
  • Certifications: PMP, ITIL, or relevant telecom certifications.
  • Skills: Strong leadership, communication, and relationship-building skills; expertise in P&L management, problem-solving, and strategic planning.
  • Technologies: Familiarity with telecom technologies and platforms, such as 5G, IoT, and cloud services.
  • DE&I Commitment: Demonstrated commitment to diversity, equity, and inclusion, with experience in building and leading diverse teams.
  • Influence & Strategy: Recognized as an influential and strategic delivery leader by clients and within the organization.
What Else

This role will require travel as-needed (domestic and international).

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