Business Systems Analyst

4 weeks ago

Andover, Massachusetts, United States Phillips Academy Full time

At Phillips Academy, we are seeking a highly skilled Business Systems Analyst to play a critical role in bridging the gap between our Office of Information Technology (OIT) and campus partners. This position involves translating business requirements into functional specifications, analyzing existing workflows, and implementing process improvements. The ideal candidate will possess strong communication skills, experience in root cause analysis, and expertise in business process improvement engineering.

Key Responsibilities:
  • Requirements Gathering: Collaborate with campus stakeholders to understand their data challenges, gather and document business requirements, and translate those requirements to functional specifications for data solutions.
  • User Support and Triage: Participate in production support by responding to user tickets, including system issues and requests for reports or system enhancements. Independently research and troubleshoot data concerns, consulting with developers as needed.
  • Process Analysis: Analyze current business workflows to identify inefficiencies and recommend opportunities for process and/or system improvements.
  • Data Governance: Assist in the development of data governance policies, support documentation, and workflow changes necessary for implementation. Provide training to stakeholders on data governance best practices and policies.
  • Data Analysis: Utilize data analytics to support decision-making and measure the effectiveness of IT solutions. Generate reports and visualizations to communicate progress on data governance efforts to key stakeholders.
  • Systems Integration and Solution Design: Collaborate with campus partners and IT teams to define system requirements and data integration needs for enterprise applications. Support the design and implementation of solutions that meet business requirements.
  • Project Management and Stakeholder Communication: Manage project activities, timelines, and resources to ensure successful delivery of IT solutions. Coordinate with cross-functional teams, communicate progress and updates to stakeholders, and address any issues or risks that may arise during the project lifecycle.

The ideal candidate will possess the following minimum job qualifications:

  • Strong communication skills, with the ability to work collaboratively with cross-functional stakeholders to develop consensus and solutions.
  • Experience performing root cause analysis to resolve production issues, answer specific business questions, and identify opportunities for improvement.
  • Skilled in business process improvement engineering, with business process modeling experience. Six Sigma Green Belt or relevant industry certification desired.
  • SQL analysis and development expertise, including the ability to troubleshoot queries, prepare and validate data extracts, and audit datasets for adherence to data quality standards.
  • Experience with Business Intelligence tools (such as Power BI, Tableau, MicroStrategy, etc), including the ability to model datasets and create dashboards.

This is a full-time position that requires on-campus work. Phillips Academy is committed to equal employment opportunity and providing reasonable accommodation to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender expression, gender identity, age, physical or mental disability, genetic information, veteran status, military service, application for military service, or any other characteristic protected by law. Any offers of employment will be contingent upon successful CORI/SORI and fingerprinting background checks as well as unrestricted authorization to work in the United States.

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