Rapiscan Security Systems Technician
4 weeks ago
Rapiscan is seeking a skilled Depot Repair Technician to join our team in Andover, MA. As a key member of our fast-paced and quality-focused team, you will be responsible for upgrading, troubleshooting, repairing, maintaining, servicing, and refurbishing Rapiscan security products.
Responsibilities:- Perform hands-on and liaison role between engineering teams, production teams, quality teams, and the service organization.
- Provide support for customer and company equipment by upgrading, troubleshooting, repairing, maintaining, servicing, and refurbishing non-intrusive inspection security systems using built-in diagnostics and external test equipment.
- Perform and document all test and maintenance activities.
- Aid with continual product improvement by providing innovative concepts, solutions, and processes.
- Diagnose, repair, or replace defective units/components as appropriate.
- Set up and utilize specialized test and diagnostic equipment to isolate malfunctions.
- Conduct equipment/system acceptance testing following established procedures.
- Prepare and document the details of the fix to the problem at the completion of each repair. Add repair information via Resco, CRM, and/or D365, as well as an internally designed database.
- Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork. Demonstrate behavior consistent with the company's Code of Ethics and Conduct.
- It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
- Duties may be modified or assigned at any time to meet the needs of the business.
- Minimum of 5 years of experience in a repair facility or field environment highly desired, with a strong desire to learn non-intrusive inspection security equipment.
- Must have knowledge of electronic and mechanical assemblies, as well as wiring diagrams and schematics.
- Knowledge of complex mechanical systems, familiarity with test equipment (DVM and oscilloscope), and experience with High Voltage and non-intrusive inspection security equipment preferred.
- Customer interface and communication skills, both verbal and written, are a must.
- Proficiency in Microsoft Office.
- Willingness to work overtime as requested and non-standard hours, including weekends and holidays.
- Must be a team player with the ability to work under pressure in a fast-paced environment with minimal oversight.
- Must be capable of lifting 50 pounds.
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