Bank Customer Service Representative

4 weeks ago

Dallas, Texas, United States MCI Careers Full time
Job Title: Bank Customer Service Representative

Job Summary: We are seeking a highly motivated and customer-focused Bank Customer Service Representative to join our team. As a Bank Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their issues, and ensuring their satisfaction.

Key Responsibilities:

  • Handle inbound customer calls in a courteous and professional manner.
  • Listen to customers, understand their needs, and resolve customer issues.
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed.
  • Ensure first call resolution through problems solving and effective call handling.
  • Follow the processes of the Client program and perform all tasks in a courteous and professional manner.
  • Utilize knowledge base and training to accurately answer customer questions.
  • Create and maintain customer CRM records with accurate call details.
  • Accurately document call resolution in appropriate systems.
  • Strictly follow client process for handling financial issues and inquiries.
  • Comply with requirements surrounding confidential information and personal information.
  • Follow all required scripts, policies, and procedures.
  • Adhere to all attendance and work schedule requirements including all scheduled training.

Requirements:

  • Must be 18 years of age.
  • High School Diploma or Equivalent.
  • Minimum of three (3) years in a call center environment.
  • Minimum of (1) year of experience in a customer service service role.
  • The ability to multi-task using multiple screens and systems while talking on the phone with customers.
  • The ability to type swiftly and accurately 30-45 Words per minute.
  • The ability to read and speak English fluently.
  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet.
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook including Sharepoint).
  • Excellent organizational, written, and oral communication skills.
  • The ability to multi-task across multiple systems and screens while speak to customers.
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious).
  • Strong team orientation and customer focus with a positive attitude.
  • Highly reliable with the ability to maintain regular attendance and punctuality.
  • Aptitude for issue identification and problem solving.
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
  • An aptitude for conflict resolution and problem solving.
  • The ability to demonstrate good judgement when making decisions surrounding account inquiries, resolution paths, and call handling.
  • Excellent interpersonal skills and the ability to build relationships with your team and customers.

Preferred Qualifications:

  • Associates Degree or higher is a plus.
  • Relevant experience in banking or financial services is a plus.
  • Experience with data-entry utilizing a computer - proven professional writing and communication abilities to be able to support the customer is a plus.
  • Bilingual Spanish - Extremely Beneficial.

Compensation and Benefits:

  • Standard starting compensation is commensurate with experience.
  • Regular reviews and raises are awarded based on tenure and performance.
  • Employees earn paid time off as well as paid holidays and paid training opportunities.
  • Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars.
  • In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment.

Physical Requirements:

  • This job operates in a professional office environment.
  • While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
  • The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.
  • The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment:

  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
  • Must be willing to submit to drug screening.

Reasonable Accommodation:

  • Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

Equal Opportunity Employer:

  • At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.
  • All aspects of employment at MCI are based solely on a person's merit and qualifications.
  • MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.
  • All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

About MCI:

  • MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.
  • MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

  • Customer Service Representative

    4 weeks ago

    Dallas, Texas, United States WaFd Bank Full time

    WaFd Bank is seeking a Customer Service Representative to provide exceptional service to our customers. As a CSR, you will be the face of our bank, interacting with clients and providing a positive experience through friendly and courteous service.The ideal candidate will have a high school diploma or equivalent, basic math skills, and proficiency in...

  • Bilingual Bank Customer Service Representative

    4 weeks ago

    Dallas, Texas, United States MCI Careers Full time

    Job Title: Bilingual Bank Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Bilingual Bank Customer Service Representative to join our team. As a Bilingual Bank Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound calls, and resolving customer...

  • Bank Customer Service Representative

    4 weeks ago

    Dallas, Texas, United States MCI Careers Full time

    Job Title: Bank Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Bank Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving their issues, and ensuring their satisfaction.Key...

  • Customer Service Representative

    4 weeks ago

    Dallas, Texas, United States Frost Bank Full time

    About UsFrost is a leading banking institution dedicated to providing exceptional services to businesses and individuals throughout Texas. With over 150 years of experience, we strive to foster an environment that reflects our values and encourages team members to thrive.About the RoleWe are seeking a skilled Teller to join our team. As a Teller, you will be...

  • Bilingual Bank Customer Service Representative

    1 month ago

    Dallas, Texas, United States MCI Careers Full time

    Job Title: Bilingual Bank Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Bilingual Bank Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner,...

  • Bilingual Bank Customer Service Representative

    4 weeks ago

    Dallas, Texas, United States Valor Intelligent Processing Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Bilingual Bank Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our bank clients, handling inbound customer calls, and resolving customer issues in a timely and professional manner.Key...

  • Bank Customer Service Representative

    4 weeks ago

    Dallas, Texas, United States MCI Careers Full time

    Job Title: Bank Customer Service AgentJob Summary:We are seeking a highly motivated and customer-focused Bank Customer Service Agent to join our team. As a Bank Customer Service Agent, you will be responsible for providing exceptional customer service to our commercial and public sector clients. You will handle inbound customer calls, troubleshoot basic...

  • Corporate Banking Specialist

    4 weeks ago

    Dallas, Texas, United States CrossFirst Bank Full time

    Job SummaryThe Corporate Banker II is a key role at CrossFirst Bank, responsible for building a customer base of new clients through prospecting, community involvement, and proactive business development activities. This includes networking and building centers of influence to drive business growth.Key ResponsibilitiesIncreases C&I loan portfolio through...

  • Bilingual Customer Service Representative

    1 month ago

    Dallas, Texas, United States MCI Military Recruitment Full time

    Job Title: Bilingual Bank Customer Service RepresentativeAre you a customer service enthusiast looking for a new challenge? Do you have excellent communication skills and a passion for helping others? We're seeking a Bilingual Bank Customer Service Representative to join our team!Job Summary:We're looking for a highly motivated and customer-focused...

  • Customer Service Representative

    4 weeks ago

    Dallas, Texas, United States PNC Financial Services Group, Inc. Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our Retail Branch organization. As a Part Time Banking Professional, you will provide exceptional customer service, accurately perform high volume customer banking transactions, and educate customers on new technology.This role will be based in a dynamic retail banking branch,...

  • Commercial Banking Relationship Manager

    4 weeks ago

    Dallas, Texas, United States CrossFirst Bank Full time

    Job SummaryAs a Corporate Banker II at CrossFirst Bank, you will be responsible for building a customer base of new clients through prospecting, community involvement, and proactive business development activities. You will also be responsible for increasing the C&I loan portfolio through sound underwriting practices, generating commercial loan fee income,...

  • Banking Associate

    4 weeks ago

    Dallas, Texas, United States Texas Bank Full time

    Job SummaryWe are seeking a highly skilled Teller to join our team at Texas Bank. As a Teller, you will play a critical role in providing exceptional client service and managing essential banking transactions.Key ResponsibilitiesFacilitate the processing of various financial transactions, including deposits, withdrawals, and payments, while addressing and...

  • Customer Service Representative

    1 month ago

    Dallas, Texas, United States Southwest Airlines Federal Credit Union Full time

    Southwest Airlines Federal Credit Union is seeking a highly skilled Customer Service Representative to join our team in Dallas. As a key member of our Member Services team, you will be responsible for providing exceptional service to our members through inbound calls, ensuring their account and loan needs are met.You will utilize your top-notch customer...

  • Customer Service Representative

    4 weeks ago

    Dallas, Texas, United States Precision Door Service Full time

    About Precision Door ServicePrecision Door Service is a leading provider of garage door repair services, with over 100 locations nationwide. We pride ourselves on our commitment to customer satisfaction and our team of professional and certified technicians.Job SummaryWe are seeking a Customer Service Representative to join our team. As a Customer Service...

  • Client Service Representative II

    4 weeks ago

    Dallas, Texas, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We are seeking a Client Service Representative II to join our team in an inbound contact center environment.This role is responsible for resolving routine client requests through calls, chats, or emails. Key...

  • Customer Service Representative

    4 weeks ago

    Dallas, Texas, United States Michael's Inc Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Michaels Inc. As a key member of our store operations team, you will be responsible for delivering exceptional customer experiences and leading front-end operations to drive sales and customer satisfaction.Key ResponsibilitiesManage and deliver effective front-end...

  • Bank Customer Care Representative

    4 weeks ago

    Dallas, Texas, United States MCI Careers Full time

    Customer Service Representative Job DescriptionJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and ensuring a positive experience for our...

  • Customer Service Representative

    4 weeks ago

    Dallas, Texas, United States PNC Full time

    Job DescriptionJob Title: Teller and Customer Service ExpertJob Summary: We are seeking a highly skilled and customer-focused Teller and Customer Service Expert to join our team at PNC. As a Teller and Customer Service Expert, you will be responsible for providing exceptional customer service, accurately performing high-volume customer banking transactions,...

  • Customer Service Representative

    4 weeks ago

    Dallas, Texas, United States ValorVIP Full time

    Job Title: Financial Contact Center RepresentativeAt ValorVIP, we are seeking a highly motivated and customer-focused Financial Contact Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our commercial and public sector clients.Key Responsibilities:Handle inbound...

  • Customer Service Representative

    1 month ago

    Dallas, Texas, United States Bedrosians Full time

    Job OverviewAs a Customer Service Representative at Bedrosians, you will play a vital role in promoting our product line and building strong relationships with clients. You will be responsible for providing exceptional customer service, educating clients on our products, and communicating company and manufacturer recommendations and warnings.Duties and...