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Customer Service Representative
1 month ago
Southwest Airlines Federal Credit Union is seeking a highly skilled Customer Service Representative to join our team in Dallas. As a key member of our Member Services team, you will be responsible for providing exceptional service to our members through inbound calls, ensuring their account and loan needs are met.
You will utilize your top-notch customer service skills to build relationships, follow our policies and procedures, and multitask in a fast-paced environment. In addition to salary, opportunities for incentives include excellent attendance, meeting call center abandon rate, adherence goals, and meeting personal sales goals.
The ideal candidate will have one to three years of experience in a Call Center environment and one to three years of financial experience. You will be responsible for opening, closing, and maintaining member accounts, assisting with bookkeeping and checking accounts issues, and educating members on applicable products to enhance their banking experience.
We offer a comprehensive benefit package, including free dental insurance, short-term and long-term disability, employee checking account, 13 paid holidays, flexible spending accounts, and a company-funded retirement pension plan. Our team is committed to helping our employees stay healthy, feel secure, grow, and maintain a work-life balance.
As a Customer Service Representative, you will be working in a fun, fast-paced environment with opportunities for ongoing training and professional development. If you are a professional-minded individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply.
