Front of House Supervisor

2 weeks ago

Chicago, Illinois, United States One Off Hospitality Full time

For over two decades, One Off Hospitality has been at the forefront of creating and managing some of Chicago's most cherished dining establishments. Our team is composed of chefs, hospitality experts, managers, and innovators who are dedicated to treating our guests like family and our venues like home.

REPORTS TO: GENERAL MANAGER

FLSA: EXEMPT

POSITION SUMMARY: As a Front of House Supervisor, you will play a pivotal role in delivering exceptional experiences for our patrons. This position involves overseeing all front-end operations in alignment with established policies to ensure efficient, friendly service and profitable management. A keen focus on the intricacies of front-of-house organization and service is essential.

Key Responsibilities

The primary duties include, but are not limited to:

  • Maintaining a positive, courteous demeanor and a polished, professional appearance.
  • Assisting the General Manager in managing front-of-house staff, which may involve scheduling, conflict resolution, documentation, hiring, and termination.
  • Addressing guest inquiries and providing assistance as needed.
  • Supporting the roles of other team members (such as host, server, food runner) during unexpected absences or peak times.
  • Overseeing the organization, efficiency, and adherence to policies regarding both administrative tasks and service in the dining area.
  • Staying informed about menu items, including food and beverage offerings.
  • Supervising staff in relation to guest service, cleanliness, and maintenance of the restaurant and its surroundings.
  • Conducting daily inspections and periodic audits to ensure equipment safety.
  • Responding to guest and community feedback to enhance marketing and promotional efforts.
  • Building and nurturing guest relationships, both new and established.
  • Encouraging teamwork, camaraderie, and a positive atmosphere among employees.
  • Delivering outstanding guest service, including personally greeting and seating guests and engaging with them during their dining experience.
  • Addressing guest complaints in a friendly, professional manner, ensuring follow-up when necessary (and reporting escalated issues to the General Manager).
  • Collaborating with the General Manager, Culinary Director, and other staff to drive the restaurant's success.
  • Understanding the company's mission, core values, and philosophy.
  • Complying with all company safety and sanitation protocols.
Minimum Qualifications (Education, Experience, Skills)
  • High School Diploma or GED.
  • Food Handler Certification is mandatory.
  • Ability to perform well under pressure.
  • Commitment to maintaining a clean, healthy, and safe work environment.
  • Capability to manage multiple tasks with attention to detail.
  • Ability to work independently with minimal supervision.
  • Familiarity with scheduling and management software is preferred.
Physical Demands and Work Environment
  • Flexibility in job responsibilities and openness to completing various tasks as needed.
  • Ability to operate and utilize all necessary equipment for restaurant operations.
  • Capacity to lift or handle equipment weighing up to 50 pounds.
  • Willingness to work varied hours and days based on business needs.
  • Ability to stand for extended periods, up to 8-10 hours a day.
  • Must be able to tolerate potential allergens such as peanuts, eggs, dairy, gluten, soy, seafood, and shellfish.
Equal Employment Opportunity

One Off Hospitality is committed to providing equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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