Fitness Operations Assistant

23 hours ago

Dallas, Texas, United States Planet Fitness Full time
Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional member experience as well as a financially successful club.

Key Responsibilities
  • Assist in recruiting, hiring, training, and developing a high-performing team consisting of Member Service Representatives, Trainers, and Custodians.
  • Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests, and ensuring team members follow superior customer service guidelines.
  • Assist with Team Management and provide backup support to the Club Manager as needed.
  • Assist in scheduling and supervising team members.
  • Member service oversight - Ensuring team members are providing a superior member experience at all times.
  • Assist in resolving or escalating employee issues or concerns.
  • Involved in all front desk-related activities, including:
    • Answering phones in a friendly manner and assisting callers with various questions.
    • Checking members into the system.
    • New member sign-up.
    • Taking prospective members on tours.
    • Facilitating all member requests, issues, and questions.
  • Assist in overseeing cleanliness and maintenance of the facility.
  • Assist in ordering supplies using specific budgets based on club requirements.
  • Assist in tracking statistics and reports (weekly, monthly, and annually).
  • Backup support for any employee who is absent.
Qualifications and Requirements
  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as a Member Service Representative at Planet Fitness is a plus but not required.
  • Solid supervisory, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Will occasionally encounter toxic chemicals during shift.
  • Continual reaching with hands/fingers/arms during shift.
  • Occasional climbing, balancing, kneeling, and crouching during shift.
  • Must be able to occasionally lift over 50 pounds.

Compensation: $16.00 per hour

At Planet Fitness, we're committed to enhancing people's lives with an affordable, high-quality fitness experience. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, we're seeking top talent to join our team in cultivating the Judgement Free Zone and shaping the future of our brand.

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it.

Search for a club opportunity near you and join our team of inspiring, motivated, and fun-loving go-getters who are shaping the future of fitness.

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