Client Support Specialist

2 weeks ago


Ann Arbor, Michigan, United States Gardner-White Full time

We are seeking an enthusiastic and customer-focused individual to fill the role of Customer Service Representative. In this capacity, you will act as the primary liaison for clients, assisting them with inquiries, purchases, and resolving any challenges they may face. Your contribution is essential in ensuring a satisfying shopping experience and building enduring customer connections.

Role Summary:

In this position, you will:
  • Offer courteous assistance to clients both in person and via phone regarding product questions, pricing, and stock availability.
  • Address customer issues swiftly, escalating more complex matters to management as necessary.
  • Work collaboratively with Gardner White locations, managing overflow calls, aiding administrative tasks, and coordinating with various internal teams.
  • Employ diverse software applications and social media platforms for data entry and daily communications.
  • Acquire in-depth knowledge of our furniture offerings, including specifications, materials, and styles.
  • Remain updated on product inventory, promotions, and sales events to provide accurate information to clients.
  • Carry out any additional responsibilities as assigned.
Supervisory Duties:

This role does not entail any supervisory responsibilities.

Work Environment:

The position is based in a retail office setting.

Physical Requirements:

Regular tasks involve standing, walking, and bending.

Qualifications:
  • High School diploma or equivalent
  • Preferred: 1 year of experience in customer service or call center
  • Strong problem-solving abilities and the capacity to maintain composure under pressure
  • Friendly demeanor and a sincere willingness to assist others
  • Adept at multitasking and efficiently managing responsibilities in a fast-paced environment
  • Familiarity with furniture products and industry trends is a plus
  • Proficient in computer operations and Microsoft Office
  • Experience in cash handling or accounting is advantageous
Position Type/Expected Hours:

This is a full-time position with either morning or afternoon shifts determined by business needs.

Compensation:

$16 per hour

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