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Client Support Specialist

2 months ago

Ann Arbor, Michigan, United States Gardner-White Full time

We are seeking a proactive and customer-focused individual to fill the role of Customer Service Representative. In this capacity, you will act as the primary liaison for clients, assisting them with inquiries, purchases, and resolving any challenges they may face. Your contribution is essential in delivering a superior shopping experience and nurturing enduring customer connections.

Role Overview:

In this position, you will:
  • Offer courteous assistance to clients both in person and via phone concerning product inquiries, pricing, and stock availability.
  • Address customer issues swiftly, escalating more complex matters to management as necessary.
  • Work collaboratively with Gardner White stores, managing overflow calls, supporting administrative functions, and liaising with internal teams.
  • Leverage various software applications and social media platforms for data entry and daily communications.
  • Acquire a thorough understanding of our furniture offerings, including their features, materials, and styles.
  • Remain updated on product inventory, promotions, and sales events to provide precise information to clients.
  • Carry out any additional responsibilities as assigned.
Supervisory Responsibilities:

This role does not entail any supervisory functions.

Work Environment:

You will be situated in a retail office setting.

Physical Demands:

Regular tasks include standing, walking, and bending.

Qualifications for this position:
  • High School diploma or equivalent
  • Preferred: 1 year of experience in customer service or call center
  • Strong problem-solving abilities and the capacity to maintain composure under pressure
  • Friendly demeanor and a sincere willingness to assist others
  • Adept at multitasking and efficiently managing responsibilities in a fast-paced environment
  • Familiarity with furniture products and industry trends is beneficial
  • Proficient in computer operations and Microsoft Office
  • Experience in cash handling or accounting is advantageous
Position Type/Expected Hours of Work:

This is a full-time position with either morning or afternoon shifts based on business needs.

Compensation:

$16 per hour