Emergency Hotel Program Client Intake Specialist

1 week ago


Manassas Park, United States NVFS Company Full time

Position Title: Intake Specialist (COVID-19 Emergency Hotel Program)

Job Category: Homeless Services

Job Overview:

Northern Virginia Family Service (NVFS) is responsible for managing the intake process for the COVID-19 Emergency Hotel Program, which serves individuals in need of quarantine or isolation due to the ongoing health crisis. This program encompasses multiple hotel locations, providing essential emergency accommodations for residents.

Key Responsibilities:

  • Respond to incoming calls from potential clients and community partners.
  • Facilitate hotel assignments and coordinate medical transportation for eligible clients.
  • Provide detailed information regarding hotel policies and expectations to guests prior to their arrival.
  • Conduct thorough initial assessments to determine client eligibility for program services.
  • Maintain accurate and unduplicated client data through diligent data entry.
  • Stay informed about the Homeless Management Information System (HMIS) and related software.
  • Engage in regular supervision with the Intake Coordinator to provide updates on client interactions.
  • Make referrals to additional services as necessary and collaborate with community providers.
  • Ensure compliance with program requirements by maintaining organized client files.

Qualifications:

To be considered for this role, candidates should possess the following:

  • A minimum of a high school diploma or GED.
  • At least one year of relevant experience in direct service.
  • Fluency in English, with bilingual skills in languages such as Spanish preferred.
  • Proficiency in basic technology, including Microsoft Office Suite.
  • Strong communication skills, with the ability to interact effectively with clients over the phone.
  • A commitment to demonstrating respect and understanding of diverse client situations.
  • Willingness to work flexible hours as needed.

Organizational Commitment:

At NVFS, we embrace diversity and are dedicated to promoting equity and inclusion within our workforce. We encourage individuals from all backgrounds to apply, including those from marginalized communities, veterans, and national service alumni.


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