Senior Operations Lead

1 week ago


Atlanta, Georgia, United States United Software Group Full time

Job Title: SRE Operations Lead

Location: Atlanta, GA

Duration: Contract

About the Role:

We are seeking a highly motivated and experienced SRE Operations Lead to join our team at United Software Group. As a key member of our operations team, you will be responsible for leading transformational change in Ops, ensuring Ops team awareness across all platform changes, and creating/update necessary logging to ensure new/modified Dashboards, Alerts, Monitors respective to these changes are built in and are reviewed by Product Owners in anticipation of launch/go live.

Key Responsibilities:

  • Ensure Ops team awareness across all platform changes for efficient support post production launch.
  • Create/update necessary logging to ensure new/modified Dashboards, Alerts, Monitors respective to these changes are built in and are reviewed by Product Owners in anticipation of launch/go live.
  • Update RunBooks (Tier 2, 3 support documents) as applicable during launch. Audit and improve Runbooks to ensure continuous improvement for Production Support response time (ex: MTTR).
  • Owner for production support intake to ensure proper team coverage, analysis, resolution and timely communications regarding any system issues. This also includes stakeholder observations requiring clarification/response that is not found to be a system issue.

Requirements:

  • 5+ years of experience leading transformational change in Ops.
  • Ability to lead self-organizing Ops team.
  • Confident to insert themselves in an existing team of 4 and emerge as a servant leader.
  • Motivated and focused on continuous improvement.
  • Tools: Splunk, New Relic, Power BI, SQL queries.

What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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