Front Office Auditor
2 months ago
Job Summary:
The Night Auditor is a critical role at Hilton Garden Inn Phoenix Airport North, responsible for ensuring the accuracy and integrity of our financial records. As a Night Auditor, you will be the primary contact for guests arriving and departing between 11 PM and 7 AM, providing exceptional customer service and processing check-in and check-out transactions.
Key Responsibilities:
- Guest Service: Greet guests with a friendly and sincere welcome, complete the registration process, and confirm pertinent information.
- Financial Accuracy: Audit the shift closing of all Front Office staff, produce accurate and timely reports, and correctly handle all cash transactions.
- Reconciliation: Reconcile cashiers' reports with the restaurant system each night, researching and posting any unresolved tickets from the day shift.
- Reporting: Balance and audit for accuracy, including room revenue, food and beverage revenue, cashiers' reports, and guest and house accounts and telephone revenue.
- Communication: Complete and transmit daily Management and Accounting reports, and supporting documents.
- Additional Duties: Perform all other Front Desk duties, including assisting in booking room reservations, answering hotel phone calls, wake-up calls, and providing guests' messages.
Qualifications:
- At least one year of related guest experience, with experience in Hospitality preferred.
- Previous experience in Night Audit is preferred.
- Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
- Demonstrated ability to work cohesively with a team, as well as independently.
- Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
- Must be self-directed, motivated, and demonstrate exceptional customer service and interpersonal skills.
- Must have experience in all Microsoft Office suite products.
- Must be able to work nights, weekends, and holidays.
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