Electronics Support Specialist
3 weeks ago
Electronics Support Role
At Radio Engineering Industries, we are seeking a skilled Electronics Support Specialist to provide technical assistance to our customers. As a key member of our team, you will be responsible for troubleshooting and diagnosing hardware and software issues, providing exceptional customer service, and working collaboratively with our team to resolve complex problems.
Key Responsibilities
- Provide technical support to customers via phone or email to diagnose and resolve issues, with follow-up as needed.
- Troubleshoots, diagnoses, and resolves technical hardware and/or software issues in digital surveillance and A/V systems
- Keeps accurate record of problems and their resolutions
- Contributes to documentation on troubleshooting, systems support, and departmental processes
- Provides feedback on processes and makes recommendations for improvement
Requirements
- High school diploma or GED, secondary education preferred
- Must possess technical aptitude and be familiar with support and troubleshooting of electronic systems/equipment.
- Basic understanding of Microsoft Office Suite
- Networking and software diagnostics skills preferred
- One year of IT help desk experience, or two years of IT academic experience in conjunction with one year of customer service experience is preferred
- Interest in building computers or robotics preferred.
- Enjoys solving complex problems preferred.
- Successful completion of background check
Benefits
- Health Insurance: Self-funded Medical plan, Dental, Vision
- Flexible Spending Accounts: health, dependent care
- Company paid Basic Life Insurance
- Company paid Long Term Disability
- Voluntary plans: Life Insurance and AD&D, Short Term Disability, Accident, Critical Illness and Hospital Indemnity
- 401 (K) and matching with no vesting period
- Employee Assistance Program
- Paid Time Off
- Free Days
- Holiday Pay
- Flexible 40-Hour Work Week
- Casual "dress for your day" environment
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