Electronics Support Specialist
8 hours ago
Electronics Support Specialist
Radio Engineering Industries, a leading provider of transportation electronics, is seeking a skilled Electronics Support Specialist to join our team. As a key member of our technical support team, you will provide expert assistance to customers, troubleshooting and resolving complex hardware and software issues.
Key Responsibilities
- Provide technical support to customers, diagnosing and resolving issues with digital surveillance and A/V systems
- Troubleshoot and resolve technical hardware and software issues, ensuring minimal downtime and maximum customer satisfaction
- Document and maintain accurate records of problems and resolutions
- Contribute to the development of technical documentation and support processes
- Collaborate with cross-functional teams to identify and implement process improvements
Requirements
- High school diploma or equivalent, with a strong background in electronics and technical aptitude
- Excellent analytical and problem-solving skills, with the ability to work independently and as part of a team
- Strong communication and interpersonal skills, with the ability to empathize with customers and communicate complex technical information effectively
- Detail-oriented with a focus on providing high-quality service and maintaining accurate records
- Basic understanding of Microsoft Office Suite and networking fundamentals
- One year of IT help desk experience or two years of IT academic experience, with a strong background in customer service
Benefits and Perks
- Competitive salary and benefits package, including health insurance, flexible spending accounts, and 401(k) matching
- Opportunities for professional growth and development, with a focus on continuous learning and improvement
- A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration
- A comprehensive employee assistance program, including mental health resources and employee wellness initiatives
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