Office Assistant
4 weeks ago
The Office Assistant/Process Service Specialist is responsible for providing exceptional client service through daily email correspondence and data entry management.
Key Responsibilities- Manage data entry requirements, including entering notices, new attorneys/firms, resources, locations, and client preferences.
- Responsible for timely send out of daily job entries.
- Assist with coordinating and scheduling locations for deposition services.
- Monitor resource back log and jobs in progress, update with status notes, and provide updates as directed.
- Assist sales team by providing information pertaining to new leads and/or potential client concerns.
- Correct and modify inaccurate information as requested.
- Runs, monitors, and distributes reports pertaining to job execution for clients.
- Ensures billing is accurate and sent to management for approval of specific, outlying jobs.
- Assists with call Que when needed.
- Strong attention to details, efficient, and highly organized.
- Demonstrate a strong attitude with the ability to adjust to changing priorities.
- Able to quickly and accurately type and enter data.
- Ability to work with deadlines and work well under pressure.
- Knowledge of touch-typing system preferred.
- Must have strong written and verbal communication.
- Familiarity with deposition notices a plus.
- Flexible schedule and availability to work occasional overtime as required.
- Excellent Customer Service skills, with an upbeat and positive attitude.
- Take ownership and accountability, as well as manage internal and external expectations.
- Adheres to compliance policies.
- Constantly strives to achieve excellence in day-to-day operations of respective department.
- Strong sense of integrity, initiative, and extraordinary teamwork aptitude.
- Exhibits company values of SPIRIT on a consistent basis.
- Ability to multi-task.
- Accepts direction well.
- Works collaboratively with all members of management to resolve departmental and organizational challenges.
High school diploma or equivalent required. Legal terminology preferred, but not required. A minimum of 1-year experience in the litigation service or customer service fields.
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