Office Assistant

3 days ago

Wayzata, Minnesota, United States Lexitas Legal Full time
Job Summary

The Office Assistant/Process Service Specialist is responsible for providing exceptional client service through daily email correspondence and data entry management.

Key Responsibilities
  • Manage data entry requirements, including entering notices, new attorneys/firms, resources, locations, and client preferences.
  • Responsible for timely send out of daily job entries.
  • Assist with coordinating and scheduling locations for deposition services.
  • Monitor resource back log and jobs in progress, update with status notes, and provide updates as directed.
  • Assist sales team by providing information pertaining to new leads and/or potential client concerns.
  • Correct and modify inaccurate information as requested.
  • Runs, monitors, and distributes reports pertaining to job execution for clients.
  • Ensures billing is accurate and sent to management for approval of specific, outlying jobs.
  • Assists with call Que when needed.
Requirements
  • Strong attention to details, efficient, and highly organized.
  • Demonstrate a strong attitude with the ability to adjust to changing priorities.
  • Able to quickly and accurately type and enter data.
  • Ability to work with deadlines and work well under pressure.
  • Knowledge of touch-typing system preferred.
  • Must have strong written and verbal communication.
  • Familiarity with deposition notices a plus.
  • Flexible schedule and availability to work occasional overtime as required.
  • Excellent Customer Service skills, with an upbeat and positive attitude.
  • Take ownership and accountability, as well as manage internal and external expectations.
  • Adheres to compliance policies.
  • Constantly strives to achieve excellence in day-to-day operations of respective department.
  • Strong sense of integrity, initiative, and extraordinary teamwork aptitude.
  • Exhibits company values of SPIRIT on a consistent basis.
  • Ability to multi-task.
  • Accepts direction well.
  • Works collaboratively with all members of management to resolve departmental and organizational challenges.
Education and Experience

High school diploma or equivalent required. Legal terminology preferred, but not required. A minimum of 1-year experience in the litigation service or customer service fields.

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