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Lead Administrative Associate

2 months ago

Bronx, New York, United States MONTEFIORE MEDICAL CENTER Full time
Position Overview

The Lead Administrative Associate plays a crucial role in ensuring a smooth and welcoming experience for all visitors and patients. This position is essential in managing the front desk operations effectively.

Key Responsibilities
  • Patient Interaction: Welcome patients and visitors with a friendly demeanor, ensuring they feel valued and comfortable.
  • Check-In and Check-Out Procedures: Efficiently handle the arrival and departure processes for patients, ensuring all necessary documentation is completed accurately.
  • Financial Transactions: Collect co-payments and process charges, maintaining accuracy in financial records.
  • Appointment Management: Schedule follow-up appointments, coordinating with various departments to optimize patient care.
Customer Service Excellence

Deliver the highest level of customer service, addressing inquiries and concerns promptly and professionally. The ideal candidate will demonstrate a commitment to enhancing the patient experience at MONTEFIORE MEDICAL CENTER.