Residential Program Manager

3 weeks ago

Worcester, Massachusetts, United States Springbrook Full time

Job Summary:

The Residential Manager is responsible for the overall function and oversight of their assigned location(s). This role requires a creative, flexible, organized, and compassionate leader who ensures that the home they manage is a place of shelter, safety, and serenity for the residents who choose our program.

Key Responsibilities:

  • Train, guide, and engage with their team of Direct Support Professionals.
  • Participate in the 24-hour on-call rotation process and respond to situations that require health and safety for residents.
  • Hire, train, supervise, engage, and retain Assistant Residential Managers and Direct Support Professionals.
  • Ensure that employees support personal outcomes, safety, and security of individuals receiving services.
  • Conduct and/or participate in Life Plan meetings, assessments, or other meetings with individuals receiving services and/or other service providers.
  • Conduct clinical and administrative reviews of Habilitation Plans, monthly notes, and Medicaid billing to ensure compliance.
  • Complete all required documentation reviews to ensure compliance with policies, procedures, laws, etc.
  • Ensure compliance with all regulations and P&P as dictated by all regulating agencies and State and Federal laws.
  • Responsible for the schedule, time and attendance, PTO requests, learning compliance, and any other staff-related operations.
  • Conduct regular staff meetings, monthly employee meetings, annual reviews, and employee performance reports.
  • Ongoing communication and collaboration with family members, advocates, legal guardians, and other treatment team members.
  • Follow all 633/624/625 regulations, Incident Reporting, investigation process, IRMA entry, follow-up, and completion of recommendations as needed.
  • Identify, report, and/or correct all safety hazards, including physical plant problems, and complete fire drills (monthly and as needed).
  • Audit resident personal allowance funds and follow Springbrook personal allowance policy and procedures.
  • Maintain medication certification per Springbrook policies.
  • Uphold Springbrook's Mission and Vision.

Requirements:

  • College degree preferred.
  • Minimum three (3) years' experience working with individuals with developmental disabilities preferred.
  • Minimum two (2) years supervisory experience required; four (4) preferred.
  • Good analytical, written, and oral communication abilities, interpersonal skills, and effective time management and organizational skills.
  • Computer literacy with the ability to learn Springbrook operating systems and all applicable software.
  • Ability to create and present written reports and respond to questions about reports.
  • Ability to work a flexible schedule.
  • Ability to lift 50lbs independently and assist in lifting weights exceeding 50lbs.
  • Meet the requirements to drive Springbrook vehicles as required.
  • Ability to perform all physical interventions.

Our Commitment to Diversity:

At Springbrook, we are committed to promoting a positive work environment and fostering a climate of equity, diversity, inclusion, and accessibility.

Springbrook is an equal opportunity employer. It is the policy of Springbrook to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, creed, gender, marital status, sexual orientation, national origin or citizenship, age, genetic predisposition or carrier status, gender identity or expression, disability, military or veteran status, sexual or reproductive health decisions, traits historically associated with race, and/or any other status or characteristic protected by law.

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