Fraud Prevention Operations Leader
2 weeks ago
As a Fraud Prevention Operations Leader, you will play a pivotal role in overseeing the team dedicated to resolving customer incidents related to fraudulent activities and compromised accounts. Your leadership will ensure that service level agreements (SLAs) are met and that operational procedures are adhered to effectively.
About Umpqua Bank:
Umpqua Bank is a prominent financial institution located in the Pacific Northwest, boasting a workforce of over 5,000 employees. Following a recent merger, we have solidified our position as a leading regional bank with a commitment to our customers and communities.
Key Responsibilities:
1. Supervise and manage the operational workflow of the fraud resolution team.
2. Collaborate with various departments to facilitate customer resolutions and communicate necessary documentation requirements.
3. Lead a dedicated team within the Financial Investigations Department, focusing on service excellence.
4. Handle staffing responsibilities, including recruitment, performance evaluations, and employee satisfaction initiatives.
5. Maintain professional communication with customers and internal partners through various channels.
6. Act as the primary liaison between customers and internal departments to ensure effective resolution of fraud incidents.
7. Develop and manage project plans of varying complexity.
8. Stay informed on industry trends, system updates, and operational processes related to fraud.
9. Ensure compliance with all banking regulations and internal policies.
Qualifications:
- Bachelor's Degree or equivalent experience preferred.
- 2-4 years of experience in banking operations is required.
- 2-4 years of management or supervisory experience is required.
- Strong analytical, problem-solving, and project management skills.
- Excellent communication skills, both written and verbal.
- Proficiency in relevant software applications.
- Ability to work independently and effectively within a team.
Work Environment:
Full onsite work is required.
Compensation and Benefits:
We offer a competitive total rewards package, including comprehensive healthcare coverage, retirement savings plans, and various employee assistance programs. Our commitment to employee well-being is reflected in our extensive benefits offerings.
Diversity Commitment:
Umpqua Bank is an equal opportunity employer, dedicated to fostering a diverse workforce. We encourage all qualified applicants to apply without regard to any protected status.
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